Personal Help

Mobile App Banking
 
You can access your personal banking accounts anytime, anywhere from your web enabled mobile device.  

What is ‘Mobile App’ Banking?

A mobile app is a software program you download once and access directly using your smart phone or mobile device. Mobile banking apps make accessing your account information a snap. 

Enjoy convenient features:
  • Access 24 hours a day, 7 days a week, anywhere you are.
  • Check account balances.
  • View recent transactions.
  • Search for cleared checks.
  • Pay bills. 
  • Transfer funds between 1st Source accounts.
  • Locate the nearest 1st Source ATM or branch.
  • The Apps are free from 1st Source!*
 
What you need:
  • Access to 1st Source Online Banking. Not registered for Online Banking? Sign up now.
  • A device that supports mobile applications.
  • Access to the App Store if you are using an iPhone®, iPod Touch®, or iPad®. (App Store)
  • Access to Google Play™ if your phone or tablet supports Android™ applications. (Google Play™)
  • Access to Amazon's Appstore if you use a Kindle Fire. (Amazon Appstore) 
 
How to get started with Mobile App Banking. It's easy!
  • Search the iOS App Store, Amazon Appstore or Google Play™ for 1st Source Bank.
  • Download the app and access it.
  • Enter your user ID and password.
  • Answer the challenge question.
  • Enter your mobile number.
  • Start Banking!

Compatible with iPhone®, iPod Touch® (accessed over WiFi), and iPad®. Compatible with Android™ phone types and tablets. Compatible with Amazon's Kindle Fire.

 

Learn more about Mobile Apps from the U.S. Federal Trade Commission (Here) 

To transfer funds from your Home Equity Line of Credit, please log in to Online Banking on a personal computer. This functionality is not available for mobile devices. Online transfers completed on a weekend, holiday or after 11:00 PM ET will post to your account history on the next business day.

*1st Source Bank does not charge a fee for Mobile Banking. However, your mobile provider may charge for airtime, roaming, data usage and minutes. Check with your service provider for details on specific fees and charges that may apply. Apple, iPad, iPhone and iPod Touch are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. Android is a trademark of Google, Inc. Amazon and Kindle Fire are trademarks of Amazon.com, Inc. or its affiliates.
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Reporting a claim on a timely basis is required by your insurance policy. We are available to assist you with the process. Here are a few tips:
  • Cooperate with law enforcement, but don't admit fault.
  • Gather as much information from the other party as possible.
  • Obtain the names and numbers of any witnesses.
  • Report your claim directly to your insurance company by calling their toll-free number provided below.
  • If your insurance company is not listed, contact our claim manager for assistance at 800 510-4102.

Insurance Companies

Allied Insurance: 800-282-1446
Auto-Owners Insurance: 888-252-4626
Chubb Group of Insurance Companies: 800-252-4670
Cincinnati Insurance: 877-242-2544
EMC Insurance: 888-362-2255
Foremost Insurance: 800-527-3907
Frankenmuth Mutual Insurance Company: 800-234-1133
Indiana Farmers Mutual Insurance Company: 800-666-6460
Indiana Insurance Company: 800-279-7221
MetLife: 800-854-6011 
Progressive Insurance Company: 800-274-4499 
SAFECO Insurance Company: 800-332-3226
Selective Insurance: 866-455-9969
State Auto Insurance: 800-766-1853
Travelers Insurance Company: 800-238-6225
United Fire Group: 800-343-9131
West Bend Insurance Company: 877-922-5246
Westfield Insurance: 866-937-2663
Wolverine Mutual Insurance Company: 800-733-3320
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In our effort to balance client convenience with employee family life, all 1st Source's offices (including Banking Centers) will observe the holiday schedule below. For standard business hours, please reference our locations section:

1st Source Bank's Holiday Hours
  2017 2018
New Year's Day*
Closed 		Sunday, Jan. 1
 Monday, Jan. 1
Martin Luther King, Jr. Day*
Open 		Monday, Jan. 16 Monday, Jan. 15
President's Day*
Open 		Monday, Feb. 20 Monday, Feb. 19
Good Friday**
Early Close 		Friday, Apr. 14
Close at noon°		 Friday, Mar. 30
Close at noon°
Easter
Closed 		Sunday, Apr. 16 Sunday, Apr. 1
Memorial Day*
Closed 		Monday, May 29 Monday, May 28
Independence Day*
Closed 		Tuesday, Jul. 4 Wednesday, Jul. 4
Labor Day*
Closed 		Monday, Sep. 4 Monday, Sep. 3
Columbus Day*
Open 		Monday, Oct. 9 Monday, Oct. 8
Veteran's Day*
Open 		Saturday, Nov. 11 Sunday, Nov. 11
(observed Monday, Nov. 12)
Thanksgiving Day*
Closed
Open on Friday 		Thursday, Nov. 23 Thursday, Nov. 22
Christmas Eve**
Early Close 		Sunday, Dec. 24
Close at 2:00°		 Monday, Dec. 24
TBA°
Christmas Day*
Closed 		Monday, Dec. 25 Tuesday, Dec. 25
New Year's Eve
Open 		Sunday, Dec. 31 Monday, Dec. 31
TBA°
* United States Federal Reserve Bank Holidays - 1st Source Bank only processes items when The Federal Reserve Bank is open.  The Federal Reserve Bank will not accept Wires or ACH items (including electronic Bill Pay/Payroll Bill Pay) on a Saturday, Sunday, or Holiday date. Anyone originating transactions with an effective date of Saturday, Sunday, or a Holiday will be delayed until the following business day.
** Early Cut-Off - Items received after early cut-off will be processed the following business day.
° All times are local (either ET or CT).
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Purchase Rewards allows you to earn rewards by using your 1st Source Resource® Plus debit card to purchase merchandise and services. The program is available to all 1st Source Bank clients who have a Resource® Plus debit card and are enrolled in Online or Mobile Banking.
 
On the Online Banking home page, you’ll be presented with offers based on how you shop.  You can also access Purchase Rewards from the More menu on the 1st Source Mobile Banking App.  As a Resource® Plus card holder, there is no limit to the rewards you can earn. The more you use your Resource® Plus debit card, the more offers you can receive and the more rewards you can earn!

Purchase Rewards is included free with your 1st Source checking account and Resource® Plus debit card. You do not need to register or enroll. Just click the offer you are interested in to Activate, shop or eat at the merchant, use your debit card to pay. The cash reward is automatically placed in your account.

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Registering your phone numbers and email addresses enhances both the security and the convenience of your Online / Mobile Banking experience. If you are logging in from a new location or have forgotten your password, a one-time passcode can be sent to your registered phone number, allowing you to log in. Your email address is used to send important information and updates about your account that you choose to receive, such as low balance alerts, high balance alerts and large withdrawals. 
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Online Banking gives you convenient online access to your account information.
 1st Source Online Banking, you can securely access your account information quickly and easily - 24/7.
  • Use Popmoney®
  • Use Bank-to-Bank Transfer
  • See your account transactions and history>
  • Pay bills without writing checks
  • Transfer money between your accounts
  • Sign up for paperless statements
  • Set up account alerts and reminders
  • View images of processed checks
  • View reports
  • A convenient, engaging, and complete financial planning experience with Money Management™.
  • Earn cash back with Purchase Rewards
  • Access TurboTax® software
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If you forget your password, you can opt to receive a temporary password via text message or phone call to a registered device.  Click the Forgotten Password? link on the Online Banking login screen or follow the Recover Credentials prompts after entering an invalid password using the Mobile App.  Contact Customer Service at (800) 513-2360, if you continue to have challenges.
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Purchase Rewards are a way of getting cash back on the purchases you make with your signature-based transactions on your 1st Source Resource® Plus debit card. See the offers available to you within Online / Mobile Banking. Just click to choose your favorite offers, visit your home page within Online Banking or the More menu in the Mobile App.
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Here are a few Password Best Practices:

  • Always use a unique password for accessing Online / Mobile Banking.
  • Do not use the same password that you use for email, social media, or other online services.
  • Create a strong password with at least 8 characters. Mixed case letters, numbers & special characters. The longer the better according to experts.
  • Change your password a few times a year.
  • Prohibit the use of "shared" usernames and passwords for online banking systems.

 

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You can access consumer deposit accounts, loan accounts, CDs, IRAs in Online / Mobile Banking.  In addition, through Money Management™ you may arrange access to outside accounts like investments, credit cards and more in Online Banking.
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With a smartphone, simply download the application (App) and log in using your Online Banking credentials.  Since it will be your first time logging in using your new device you will be sent a one-time passcode to confirm your identity.  You will then enter the code and login as usual.  For Text Banking, navigate to the 'Mobile Banking & Alerts' tab within Online Banking and add your new device. While you’re there, don’t forget to deactivate any old devices you may have listed. 
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You will be sent a one-time passcode to your phone via your choice of text message or phone call. You will then enter the code and log in as usual. Be sure to keep your phone number up-to-date in 'My Settings' found within Online Banking!
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