Please contact our Customer Service Center, or visit your nearest Banking Center.


Customer Service Center

(574) 235-2000 or (800) 513-2360

Available Monday – Friday 8:00 a.m. to 8:00 p.m. ET, and Saturday 9:00 a.m. to 1:00 p.m. ET


Account Fraud or Loss

What you should do if your card or check is lost or stolen.

Resource Plus® Card

During Business Hours contact Customer Service.:

Non-business hours call (833) 414-0544

International callers may call collect (973) 682-2652


Contact Customer Service and file a report.

Credit Cards

Call Cardmember Service at (800) 558-3424.

International callers may call collect (701) 461-1556

To reach Cardmember Service via email, log in to your account and click on Messages.

Suspicious email, text or call

If you are contacted by someone claiming to be from 1st Source and they request any personal account information, do not provide or confirm any account information.

  • Hang up or delete the message and report the information to 1st Source at (574) 235-2000, or email [email protected].
  • 1st Source will NEVER request that you reveal or confirm your personal or account information via email, an email link, or text message.
  • 1st Source will NEVER ask that you provide your password, PIN number, 3-digit code from your Resource Plus® Card, or a verification code for any reason.

If you are a victim of fraud or identity theft:

Report the activity

  • File a complaint with the Federal Trade Commission (FTC). Sharing your identity theft complaint with the FTC will help law enforcement officials track down identity thieves and stop them.
  • Contact 1st Source to report the situation.
  • If you have accounts at another financial institution, we recommend that you alert them as well.
  • File a local police report. Call or visit the local police or police in the community where the identity theft took place and file a report. Have a copy of your FTC ID Theft complaint form available to give them. Obtain a copy of the police report and the police report number.

Monitor your account

  • You agree to promptly review your account information and any accompanying items and notify the Bank of any dispute or discrepancy, including unauthorized transfers, electronic funds transfers, withdrawals or other transactions, transactions involving substitute checks, unauthorized or forged signatures or endorsements, alterations, or other irregularities.
  • Set up Alerts and Notifications on your account for updates on transactions.
  • Monitor regularly.

Close your accounts

  • Close any accounts that you know – or even think – might have been tampered with or opened fraudulently.
  • You may need to open new accounts and a new Resource Plus® Card.
  • If you have automatic payments set up, update them with your new account information.

Update credentials

  • Update passwords you use to access Online Banking, email, and other sites that have access to personal information.

Check credit report

  • Place a fraud alert on your credit report by contacting one of the consumer reporting companies

Equifax: (800) 525-6285;

Experian: (800) 397-3742;

TransUnion: (800) 680-7289;

  • Review the Prevention and 1st Source Protection section for more