Your user privacy is important to us. This Online Privacy Notice (“Notice”) describes how 1st Source Bank and our affiliates manage personal information about you when you interact with us online through our website and mobile application (“Site and Mobile App”).

This notice explains: 

  • How we collect personal information when you visit, use, or interact with us online, and through our ads displayed through online services operated by us or non-affiliated third parties
  • This policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that personal information
  • If you seek, apply for, or obtain a financial product or service with us, we will use and share that information we collect from or about you in accordance with our 1st Source Bank Privacy Notice.

By using the Site and Mobile App, you agree to the terms and conditions of this Notice. Please review this Notice to understand how your online personal information may be collected, used, and shared.

Updates to this Notice  

This Notice is subject to change. Please review it periodically. If we make changes to this Notice, we will revise the last updated date on this page. It is our policy to post a notice on our website’s home page that the Notice has been updated. If we make material changes to how we treat our users’ personal information, we will also notify you by email to the primary email address specified in your account.

Our Online Privacy Practices  

We are committed to transparency about your personal information. We ask for your consent when required, otherwise, by using our Site and Mobile App, you consent to the collection, use and sharing of your personal information subject to and consistent with applicable laws and other notices you may have received based on your relationship with us.

Linking to other sites  

We may provide links to non-affiliated third-party sites. If you follow links to sites not affiliated with or controlled by 1st Source Bank, you should review their privacy and security policies and other terms and conditions, as they may be different from those of our Site and Mobile App.  1st Source Bank does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.

Protecting your personal information  

To protect personal information from unauthorized access and use, we use security measures that comply with applicable federal and state laws. These measures may include device safeguards and secured files and buildings as well as oversight of our third-party service providers. In the event of a data breach, we provide notification, in accordance with applicable laws.

Making sure personal information is accurate  

Keeping your personal information accurate and up to date is very important. If your personal information is incomplete, inaccurate or not current, please call or write to us at the telephone numbers or appropriate address for changes listed on your account statements, records, online, or other account materials. You can also speak to a customer representative at a banking center.

How We Collect Personal Information

We collect personal information about you through your computer, smartphone, tablet, or other mobile devices using cookies and similar tracking technologies as well as personal information you provide when you visit or use our Site and Mobile App, for example when you:

  • Apply for or open a new account or apply for a loan;
  • Register for a new product or service, or request information about a product or service;
  • Complete a survey, contest or sweepstakes, or other promotion; or
  • We may use service providers and vendors to collect and process personal information for business purposes on our behalf.

Types of personal information we collect online  

The type of personal information we collect from and about you online will depend on how you interact with us and may include:  

  • Contact Information such as name, mailing address, email address, telephone, and mobile number(s).  
  • Account Application information such as credit and income information. 
    • Identifiers such as Social Security number, account number(s), driver’s license number  (or comparable), or other information that identifies you for ordinary business purposes.
    • Access Authorization such as user ID, alias, PIN, and Passcode and security questions and answers.  
  • Information from your computer, smartphone, tablet, or other mobile devices, such as:
    • Unique device identifiers (for example Media Access Control (MAC) and Internet Protocol (IP) addresses), cookie IDs, device IDs, mobile advertising IDs, and likely connections among different browsers and devices that you use.
    • Device type, operating system type and version, and mobile network information.
    • Device contacts (e.g., to facilitate payments) and photos (e.g., to deposit checks).
    • Browser type, version, language, and display/screen settings. Information about how you use and interact with our Site and Mobile App (for example – page visited or links clicked).
    • Responses to advertisements on the Site and Mobile App where we advertise.
    • Log information such as your search and voice-to-text queries in the mobile app.
    • Communication preferences, search history, information about how you use and interact with our Site and Mobile App (including content viewed, links clicked, and features used), when and how often you use our Site and Mobile App, and the webpage from where you were directed to our Site and Mobile App.
    • Search engine referrals.
    • General (e.g., city, state, or country) and precise (e.g., latitude/longitude) geolocation information with consent, for example, ATM or financial center location, fraud prevention. The 1st Source Mobile App collects location data to enable Branch and ATM Locator even when the app is closed or not in use
  • In the 1st Source Bank eMortgage Mobile app, we collect phone contacts and images in the mobile app when you share the app with others.
  • Business information, such as business-related information (e.g., business name, address, revenue, and industry type), business contact, and professional information.
  • Transaction information, such as transaction details when you transfer money to or from your accounts, third-party billing information or statements, credit/debit card purchases, payment or transaction history, and payment card details.
  •  Credit Report information, such as your credit score, credit history, and other information that we receive from credit reporting agencies.
  • Demographic information, such as gender, marital status, age, citizenship, household size/composition, education information, income, occupation, veteran or military status, and employment status.
  • Biometric information, such as fingerprints, voiceprints, scans of your facial geometry and keystroke patterns.
  • Marketing Information, such as your marketing preferences, information about products or services we think you might like, and inferences based on your interactions with us or our partners (e.g., Online/Mobile Activity Data used for targeted advertising).
  • Survey and Research Information, such as your responses to questionnaires, surveys, requests for feedback, and research activities.

Automatic data collection and tracking technologies

As you interact with our Site and Mobile App, we may use automatic data collection technologies to collect certain information about your device, browsing actions, and patterns, including:

  • Details of your visits to our Site and Mobile App, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site.
  • Information about your device and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we already have. It helps us to improve our Site and Mobile App and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Site and Mobile App according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Site and Mobile App.

The technologies we use for this automatic data collection and tracking may include :

  • Server Logs – Server logs automatically capture details of your online interactions with us, such as the time and date of your website visit.
  • Cookies – A cookie is a small file placed on your computer’s hard drive. You can refuse to accept cookies by changing your browser settings, but this may limit access to parts of our Site and Mobile App. If you don’t adjust your browser settings to refuse cookies, our Site and Mobile App will place and use cookies. For details on managing cookie privacy and security, see How to limit sharing.
  • Pixels/Web Beacons/Web tags – Pixels, web beacons and web tags are an image or small code in a website or online ad. They enable companies (including us or our service providers) to set or read cookies or transfer data to their servers when you load a webpage or interact with online content. For instance, we or our service providers might use pixels to see if you have interacted with part of our website or viewed an online ad.
  • SDKs – Software Development Kits (“SDKs”) are code integrated in mobile apps to connect them to third-party technologies and services, such as in-app ad displays and tools for analytics. SDKs may be used to track users with an advertising ID (such as Apple’s IDFA and Google’s Advertising ID) to identify your mobile device over time for advertising purposes. They can also be used to collect information such as geolocation or IP address.
  • Third-Party Plugins – Plugins from other companies, including social media companies (for example, through a “Share” or Like” button). Plugins might collect data about your page visits and share it with the plugin creator, even if you do not click on a button. Their use is governed by the creators’ privacy policies and terms.
  • Session Replay Technology – Trackers added to a user’s browser to record how they navigate a website (mouse clicks and scrolling) and interact with content.

Third-Party Use of Automatic data collection and tracking technologies

Some content or applications, including advertisements, on the Site and Mobile App are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use automatic data and tracking technologies to collect information about you when you use the Site and Mobile App. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content, including online advertisements for our products and services.

We do not control these third parties’ data collection and tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see How to limit sharing.

How We Use and Share Personal Information  

How do we use your personal information?  

Personal information collected from and about you online described in this Notice may be used  for many purposes including:  

  • Delivering products and services to you by verifying your identity (for example when you access your account information); processing applications for products or services such as to prequalify for a mortgage, apply for a credit card, or to open a retirement account, investment account or other financial product; processing transactions; finding nearby ATMs, financial centers, and other specialized location-based services near your location; and consolidating your financial account information at one online location with services such as My Portfolio® and My Financial Picture®.
  • Improving products and services, by personalizing your digital and mobile experience, recognizing users across devices and browsers, enhancing the overall Site and Mobile App organization and design, and analyzing data to enhance or create relevant alerts, products, or services.
  • Providing advertising on our Site and Mobile App as well as non-affiliated third-party sites and through offline channels like financial centers, call centers, and direct marketing (for example email, mail, and phone).
  • Detecting and preventing fraud, identity theft, and other risks to you or 1st Source Bank.
  • Performing analytics, concerning your use of our online services, including your responses to our emails and the pages and advertisements you view.
  • Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations, and our policies; responding to lawsuits and investigations; defending legal claims; exercising our rights (including for collections on delinquent accounts); resolving disputes; conducting credit risk analysis and reporting; performing compliance and institutional risk control activities, managing human resources, and overall business operations.
  • Allowing you to use features within our Site and Mobile App when you grant us access to personal information from your device such as contact lists, or geo-location when you request certain services that require such access, for example locating an ATM.
  • Security, such as monitoring network logs, detecting incidents, conducting investigations, and protecting against malicious activities.

We retain personal information for a period of time as required by laws and regulations and the necessary business purpose.

With whom do we share your personal information?  

We may share the personal information we collect from and about you online described in this Notice (and subject to other legal restrictions and notices you may have received depending on your relationship with us) with:

  • Affiliates of 1st Source Bank.
  • Service Providers, Vendors, and Third-Party Providers who have contracts with 1st Source Bank (including contracts to provide targeted or behavioral advertising).
  • Government authorities, agencies, law enforcement or courts as required by laws and regulations, subpoenas, warrants, court orders or other legal process. We may disclose information to establish or exercise our rights, defend against legal claims, investigate illegal activities, suspected fraud, safety issues, or policy violations, or to fulfill your request for third-party services.
  • Credit reporting agencies like Experian, Transunion, and Equifax to report or learn about your financial history and for other lawful purposes.
  • Third-party businesses that may acquire all or part of 1st Source Bank.
  • Other third parties with your consent, for example, you might authorize third parties to access your information for financial services like account aggregation, payments, or tax preparation.

Aggregated / De-identified information  

Collected personal information may be aggregated and/or de-identified (we remove any details that identify you personally). We may share this aggregated and/or de-identified information with service providers, vendors, and third-party providers to help deliver products, services and content that are better tailored to the users of our online services and for our own business purposes where permissible under applicable laws and regulations. Aggregated and de-identified data is not subject to this Online Privacy Policy.

How to limit sharing  

You have choices regarding the sharing of some personal information. Where appropriate, we will limit sharing of your personal information based on your privacy choices. You can update your privacy choices in the 1st Source Bank Privacy Notice linked below.

The following may also provide you with some control over your information.

  • Interest-Based Advertising – We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving some targeted ads by visiting the Digital Advertising Alliance Opt Out Page, Network Advertising Initiative Opt Out Page, and TrustArc Preference Manager and by adjusting the privacy settings on your mobile device.
  • Manage Cookies On Your Device – You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site and Mobile App may then be inaccessible or not function properly. Please note that due to a lack of consistent standards across browsers, our Site and Mobile App does not respond to “do not track” browser settings.
  • Google – The Site and Mobile App sends aggregated information to Google Analytics for the purpose of providing us with the ability to conduct technical and statistical analysis on the Site and Mobile App’s performance. Google also uses pixels and cookies to track user behavior and personalize ads. Please review Google’s privacy policy for more information on Google’s privacy practices: https://policies.google.com/privacy. You can opt-out of having your Site and Mobile App activity available to Google Analytics by installing the Google Analytics opt-out browser add-on for the Chrome browser: https://chromewebstore.google.com/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl=en. You can manage your advertising preferences on Google sites and apps (including YouTube) here: https://myadcenter.google.com/.
  • Meta (Facebook and Instagram) – The Meta pixel relies on Facebook and Instagram cookies, which enable Meta to match Site and Mobile App visitors to their respective Facebook and Instagram user accounts to deliver targeted advertisements. The Meta Pixel also allows us to track the effectiveness of Facebook and Instagram ads for statistical and market research purposes. Please review Meta’s privacy policy for more information on Meta’s privacy practices: https://www.facebook.com/policy.php and https://privacycenter.instagram.com/policy. You can manage your advertising preferences on Facebook and Instagram here: https://accountscenter.facebook.com/ads/ and https://accountscenter.instagram.com/ads/.
  • LinkedIn –The LinkedIn Insight Tag allows us to optimize our marketing campaigns on LinkedIn and retarget advertisements on LinkedIn to visitors of our Site and Mobile App. For more information on the LinkedIn Privacy Policy, go to https://www.linkedin.com/legal/privacy-policy. Please review LinkedIn’s privacy policy for more information on LinkedIn’s privacy practices: https://www.linkedin.com/legal/privacy-policy.   You can opt out of retargeting on LinkedIn here: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
  • X (Twitter) – X pixels on our Site and Mobile App and cookies share information about your interactions on our Site and Mobile App, which enable X to match Site and Mobile App visitors to X user accounts to deliver targeted advertisements. X pixels and cookies also allow us to track the effectiveness of X ads for statistical and market research purposes. Please review X’s privacy policy for more information on X’s privacy practices: https://x.com/en/privacy.  You can manage your advertising preferences on X here: https://help.x.com/en/safety-and-security/privacy-controls-for-tailored-ads.

Please note that your preferences will apply only to the specific browser or device from which you disable cookies/opt out. You will need to disable cookies/opt out separately on all your browsers and devices. If you delete cookies, change web browsers, reset your mobile advertising ID, or use a different device, you may need to opt out again.

For consumer that seek, apply for, or obtain a financial product or service with us, our 1st Source Bank Privacy Notice governs how we share certain information with our affiliates and third parties, including for their direct marketing purposes, and will enable you to opt out of certain types of sharing.

Social Media

We have official pages on social media platforms like [Facebook, Instagram, X/Twitter, Pinterest, YouYube, and LinkedIn. When you engage with us there, we may gather information such as your likes, interests, and preferences. Social media companies may collect and share information about you with us.

Posts on our social media pages—including pictures, comments, suggestions, or complaints—are visible to other users. Avoid sharing sensitive personal or confidential information in your posts. Please review the privacy policies of our social media partners when using those platforms.

Children’s Privacy

We recognize the importance of protecting privacy where children are involved. Our Site and Mobile App are not directed to individuals under the age of 13, and we request that these individuals do not provide personal information through our Site and Mobile App. We do not knowingly collect, maintain, or use personal information from children under 13.  If a child who we know to be under age 13 sends personal information to us online, we will only use that information to respond directly to that child, notify parents, or seek parental consent.

Last updated February 2025.

1st Source Bank Privacy Notice

California Consumer Privacy Act Disclosure

California Consumer Privacy Act, such as Request Form