General Info Help

You can access consumer deposit accounts, loan accounts, CDs, IRAs in Online / Mobile Banking.  In addition, through Money Management™ you may arrange access to outside accounts like investments, credit cards and more in Online Banking.

No. Your bank account information, and the bank account information of your recipient, will always remain confidential. Your recipient will only see your name and the message you wrote for the payment.

• Use Popmoney®
• Use Bank-to-Bank Transfer
• See your account transactions and history>
• Pay bills without writing checks
• Transfer money between your accounts
• Sign up for paperless statements
• Set up account alerts and reminders
• View images of processed checks
• View reports
• A convenient, engaging, and complete financial planning experience with Money Management™.
• Earn cash back with Purchase Rewards
• Access TurboTax® software

If you forget your password, you can opt to receive a temporary password via text message or phone call to a registered device.  Click the Forgotten Password? link on the Online Banking login screen or follow the Recover Credentials prompts after entering an invalid password using the Mobile App.  Contact Customer Service at (800) 513-2360, if you continue to have challenges.

Here are a few Password Best Practices:

• Always use a unique password for accessing Online / Mobile Banking.
• Do not use the same password that you use for email, social media, or other online services.
• Create a strong password with at least 8 characters. Mixed case letters, numbers & special characters. The longer the better according to experts.
• Change your password a few times a year.
• Prohibit the use of "shared" usernames and passwords for online banking systems.

 

You will be sent a one-time passcode to your phone via your choice of text message or phone call. You will then enter the code and log in as usual. Be sure to keep your phone number up-to-date in 'My Settings' found within Online Banking!

Registering your phone numbers and email addresses enhances both the security and the convenience of your Online / Mobile Banking experience. If you are logging in from a new location or have forgotten your password, a one-time passcode can be sent to your registered phone number, allowing you to log in. Your email address is used to send important information and updates about your account that you choose to receive, such as low balance alerts, high balance alerts and large withdrawals. 

A challenge to confirm your identity may happen when your computer or mobile device is not recognized by our system. Another reason may be that you have not logged in to 1st Source Online / Mobile Banking for a long period of time or your computer or mobile device is clearing cookies.

This permission is necessary as the Android App needs to access the SD card to store Mobile Deposit pictures and additional Contacts data for Popmoney transactions.

Each message you receive will vary in size based on the command you text. Due to individual text message character limitations, you may receive multiple text messages.