Purchase Rewards Help

Rewards are not received at the point of purchase because no personally identifiable information is passed to the retailers. On average, you will receive rewards for redeemed offers approximately one month after the month the redemptions were made. For example, redemptions made in September will typically be credited to your account at the end of October. Check the rewards summary page on the website to ensure the purchase qualifies as redemption of the offer.  If you do not receive credit for an offer you redeemed please contact Customer Service at 800-513-2360 or 1stsource@1stsource.com for assistance.

Each offer has different specifics regarding when and where to shop and how much you need to spend. Check the rewards summary page in the Purchase Rewards section of Online Banking or the Mobile Banking app to ensure the purchase qualifies as redemption of the offer and to view the offer details.  If you need assistance please contact Customer Service at 800-513-2360 or 1stsource@1stsource.com.

No, once an offer has expired there is no way to retrieve it. You can view expiration dates for all your offers on the rewards summary page in Online Banking or in the Mobile Banking app.

Each offer received through the rewards program is based on how your currently shop, so the offers you receive are relevant to you. Since everyone's transaction history is different, there is no specific way to get someone else's offer other than to have the same transactional history as that Resource Plus^® debit card holder.

To redeem the offer, simply click on it to see the details; this automatically loads the offer onto your debit card. Then shop at the specified retailer, pay using your Resource Plus^® debit card. Each offer has different details regarding when and where to shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read the details to determine how to redeem each offer and start earning rewards.

Your rewards will typically be deposited into your checking account the month after you redeem the offer. Since we do not share your personal information with retailers, we cannot credit your account immediately at the time of purchase. For example, any rewards you redeem in the month of September typically will be credited to your account at the end of October. If you would like to see the offers you have redeemed or the total value of the offers you have redeemed, please visit the rewards summary page in the Purchase Rewards section of Online Banking or the Mobile Banking app.

To view all offers that you have redeemed, go to the rewards summary page. The rewards summary page contains all offers you have received, those you have redeemed and the specifics for each offer including the offer expiration dates.  This information is available in both Online Banking and the Mobile Banking app.   

Each offer has an offer period that was set by the retailer. You must redeem offers before the expiration date. The expiration date can be found in the offer details section of the offer by clicking on the offer.

No, you do not have to pay any taxes on your rewards. These rewards are similar to other coupons, except they are redeemed more easily by using your Resource Plus^® debit card.

Yes, you will keep any rewards earned.

You can find offers on the Online Banking homepage or in the Purchase Rewards section in Mobile Banking. Offers can also be found on the account history page or the rewards summary page. New offers will be labeled as "New Offers" until you click to activate them. Once activated, the reward is "loaded onto" the associated Resource Plus^® debit card. All offers can be viewed by visiting the rewards summary page.

Most offers are based on how you currently shop to ensure that most of the offers you receive are relevant. If you seldom use your Resource Plus^® debit card, you may not receive any offers until you begin using your card more. You may not be receiving any offers because you accidentally opted out of the program. Click the Start receiving offers for this account link located in the Purchase Rewards box on the Online Banking homepage. If you have more than one checking account you will need to repeat this step for each individual account.

Each offer has different specifics regarding when and where to shop and how much you need to spend. Offers that must be made online are clearly specified and may include a redemption code.