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Purchase Rewards Help
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Purchase Rewards Help

I haven’t been receiving any Purchase Reward offers, why is this happening?
Offers are based on how you currently shop to ensure the offers you receive are relevant. If you seldom use your debit card, you may not receive any offers until you begin using your card more. The more you use your Resource Plus debit card and sign for the transactions, the more chances you will have to receive offers!  Also, make sure you are not opted out of Purchase Rewards. 
To opt back in click the Start receiving offers for this account link located in the Purchase Rewards box on the Online Banking homepage. If you have more than one checking account you will need to repeat this step for each individual account. 
 
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  • Personal Online FAQ Purchase Rewards Help
I did not receive my Purchase Reward when I made my purchase, what should I do?
Rewards are not received at the point of purchase because no personally identifiable information is passed to the retailers. On average, you will receive rewards for redeemed offers approximately one month after the month the redemptions were made. For example, redemptions made in September will typically be credited to your account at the end of October. Check the rewards summary page on the website to ensure the purchase qualifies as redemption of the offer.  If you do not receive credit for an offer you redeemed please contact Customer Service at 800-513-2360 or 1stsource@1stsource.com for assistance.
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I did not receive the correct amount of rewards, why did this happen?
Each offer has different specifics regarding when and where to shop and how much you need to spend. Check the rewards summary page in the Purchase Rewards section of Online Banking or the Mobile Banking app to ensure the purchase qualifies as redemption of the offer and to view the offer details.  If you need assistance please contact Customer Service at 800-513-2360 or 1stsource@1stsource.com.
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I saw an offer earlier, but when I went to the home page, it wasn’t there. Where did the offer go?
The offer either expired or was redeemed. Expired offers can be accessed on the rewards summary page in Online Banking. The expired offers page shows your expired offers in the last 90 days.  Redeemed offers (for the current month and previous two months) are also displayed on the rewards summary page in Online Banking and in the Mobile Banking app.
 
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I had a Purchase Reward offer that expired yesterday. Can I still get it?
No, once an offer has expired there is no way to retrieve it. You can view expiration dates for all your offers on the rewards summary page in Online Banking or in the Mobile Banking app.
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Someone I know received a Purchase Reward offer I want. How can I receive that offer as well?
Each offer received through the rewards program is based on how your currently shop, so the offers you receive are relevant to you. Since everyone’s transaction history is different, there is no specific way to get someone else’s offer other than to have the same transactional history as that Resource Plus debit card holder.
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How do I redeem Purchase Reward offers?
To redeem the offer, simply click on it to see the details; this automatically loads the offer onto your debit card. Then shop at the specified retailer, pay using your Resource Plus debit card. Each offer has different details regarding when and where to shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read the details to determine how to redeem each offer and start earning rewards.
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When do I receive my Purchase Rewards for offers I redeem?
Your rewards will typically be deposited into your checking account the month after you redeem the offer. Since we do not share your personal information with retailers, we cannot credit your account immediately at the time of purchase. For example, any rewards you redeem in the month of September typically will be credited to your account at the end of October. If you would like to see the offers you have redeemed or the total value of the offers you have redeemed, please visit the rewards summary page in the Purchase Rewards section of Online Banking or the Mobile Banking app.
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How can I view all of my Purchase Reward offers and/or how can I tell what offers I am supposed to be credited for?
To view all offers that you have redeemed, go to the rewards summary page. The rewards summary page contains all offers you have received, those you have redeemed and the specifics for each offer including the offer expiration dates.  This information is available in both Online Banking and the Mobile Banking app.   
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How long do I have to take advantage of a Purchase Reward offer?
Each offer has an offer period that was set by the retailer. You must redeem offers before the expiration date. The expiration date can be found in the offer details section of the offer by clicking on the offer.
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Do I have to pay any taxes on the Purchase Rewards I earn?
No, you do not have to pay any taxes on your rewards. These rewards are similar to other coupons, except they are redeemed more easily by using your Resource Plus debit card.
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If I return merchandise used to redeem an offer, do I keep my Purchase Reward?
Yes, you will keep any rewards earned.
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Where do I go to see Purchase Reward offers?
You can find offers on the Online Banking homepage or in the Purchase Rewards section in Mobile Banking. Offers can also be found on the account history page or the rewards summary page. New offers will be labeled as “New Offers” until you click to activate them. Once activated, the reward is “loaded onto” the associated Resource Plus debit card. All offers can be viewed by visiting the rewards summary page.
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Why don’t I have any Purchase Reward offers?
Most offers are based on how you currently shop to ensure that most of the offers you receive are relevant. If you seldom use your Resource Plus debit card, you may not receive any offers until you begin using your card more. You may not be receiving any offers because you accidentally opted out of the program. Click the Start receiving offers for this account link located in the Purchase Rewards box on the Online Banking homepage. If you have more than one checking account you will need to repeat this step for each individual account.
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Does Purchase Rewards require me to shop online?
Each offer has different specifics regarding when and where to shop and how much you need to spend. Offers that must be made online are clearly specified and may include a redemption code.
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