Apple Pay Help

To use Apple Pay for purchases in-store, you must first add your eligible debit or credit card(s) on your device using the Wallet app.

 

To pay using Touch ID, hold your device near the contactless reader. Then, place your finger on “Touch ID” and hold the iPhone near the reader until you see “Done” and a checkmark on your screen which indicates that your payment is complete. If “Touch ID” doesn’t work, or you do not have it enabled, you will need to enter your device passcode.

 

To pay using Face ID, double-click the side button. Glance at your iPhone to authenticate with Face ID. Hold your device near the contactless reader until you see “Done” and a checkmark on the screen which indicates that your payment is complete.

 

To use Apple Pay for purchases within participating merchant apps (or in-app), you must first add your eligible card by going to “Settings” opening “Wallet & Apple Pay” and selecting “Add Credit or Debit Card.”

 

You can remove your card by selecting “Remove Card” in the “Wallet & Apple Pay” section in your device “Settings” or on the back of your card in the Wallet app by tapping on the symbol.

 

You can also visit www.icloud.com/settings to remove your card or use the Find My iPhone app to temporarily suspend or permanently remove the ability to pay with your cards on your device.

 

When adding your card, you can choose to add the card you already have on file with iTunes® or add new cards by manually entering your card information or taking a picture of your card.

 

In order to use Apple Pay, you need to have iPhone 6 or newer or Apple Watch 5 or newer running on the latest version of iOS for contactless and in-app payments.

 

You can use iPad and iPad mini models with Touch ID or Face ID for in-app payments only.

 

You can use Apple Pay to make payments in stores wherever contactless payments are accepted. Just look for the contactless and/or Apple Pay symbol at checkout.

 

You can also use Apple Pay in participating merchant apps. Look for the “Buy with Apple Pay” or “Apple Pay” button at checkout within the apps.

 

Visit Apple (www.apple.com/apple-pay) for a recent list of merchants where payments are accepted.

 

If you need to make a return for a purchase made with Apple Pay, you may be asked to provide to the cashier the last four digits of your Device Account Number instead of the last few digits of your card number.

 

To find the last four digits of your Device Account Number for each card, visit the “Wallet & Apple Pay” section in your device “Settings” or look on the back of your card in the Wallet app.

 

If you believe your device or Apple Pay card information has been lost, stolen or compromised in any way, call us immediately at 800-513-2360.

 

You can also go to www.icloud.com/settings or the Find My iPhone app to temporarily suspend or permanently remove the ability to make payments from your device, even if your device is offline.