General Information Help
You don’t need a password to access your account information via text message.
You can go to the Text Banking/Alerts page within Online Banking and select the Deactivate link that’s next to your mobile phone number.
That will terminate the service for the mobile device. You can always return later and Activate a new phone.
Yes – you first need to deactivate your cell phone from within the Mobile Banking & Alerts tab or by texting STOP to 454545.
Then click Activate on the Mobile Banking & Alerts and set up the new cell phone number.
Yes – just go to the Mobile Banking & Alerts tab within Online Banking, click the weekly account balance notifications check box to deselect it.
Then save your changes.
Yes – first you’ll need to go to the Mobile Banking & Alerts tab with Online Banking, select the low balance alert checkbox and select a dollar amount (e.g. $200).
Thereafter, you’ll get a low balance alert text whenever your primary account balance falls below that dollar amount
Yes – if you enables Text Banking and have selected a transfer source account on the Mobile Banking & Alerts tab, texting TRANS 400 to 454545 will transfer $400 to your primary account and return a message with updated account balances for both accounts.
Please be aware that you can only transfer funds into your primary account from your designated transfer source.
Yes. After you set up the first number you can select the Activate another phone link on the Mobile Banking & Alerts tab, then complete the simple two step process.
The joint account holder can also set up Text Banking, while logged in to their personal Online Banking account
SMS = Short Message Service code text. It is a service component of most telephone,World Wide Web, and mobile telephony systems. It allowed users to send and receive messages of up to 160 alpha-numeric characters to and from mobile handsets or SMS Systems.
1st Source clients are able to receive account alerts through SMS (one-way communication) or use our Text Banking service (two-way communication). Learn more about our Online / Mobile Banking services today.
Each message you receive will vary in size based on the command you text. Due to individual text message character limitations, you may receive multiple text messages.
Yes, most Banking Centers have at least one Notary. Call ahead to verify a Notary is available. (Please remember to bring your Photo ID and do not sign the documents beforehand.)
If you bank with 1st Source, there is no fee to have your documents notarized. If you do not bank with 1st Source, there will be a $2.00 fee.
No, you may still have your documents notarized if you do not bank with 1st Source however there is a $2.00 fee.
- Activate your card by calling 800-992-3808.
- Follow the voice prompts to set your PIN and/or activate your card.
- If this card is for a new account, you will first set your personal identification number (PIN) before selecting the prompt to activate the card.
- If this card is a reissue due to a lost or stolen card, you will first set your personal identification number (PIN) before selecting the prompt to activate the card.
- If this card is a replacement for an expired or damaged card, you will use your current PIN for activation.
- Sign your new card.
- If you have an old card, destroy the old card by cutting it into multiple pieces, particularly around the card's numbers.
- If you have your old card within Digital Wallet, delete it and load your new card.
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