Biometric Login Help
In the app Settings, turn on the EyePrint ID button, then Enable to start the registration flow. You will then be prompted to scan your eyes several times and receive a success message. Once you register for EyePrint ID, it becomes the default login. Tapping on the eye logo, or login button, starts the login process. Swiping to the right on the login page allows you to switch among other login methods.
First, you should activate the Touch ID (iOS) or Fingerprint ID (Android) function on your mobile device’s settings. Then, open the Mobile App, go to Settings, and turn on the Touch ID/Fingerprint ID button. Follow any prompts as shown. For app logins, tapping the thumbprint logo, or login button, starts the login process. Swiping to the right on the login page allows you to switch among other login methods.
Eyeprint ID and Touch ID:
• For iOS devices, log into iCloud (https://www.icloud.com) and remotely lock and/or wipe the device. After logging into iCloud, you should start the “Find My iPhone” app, select the device/s they have lost and erase the data on the device/s.
• For Android devices, if associated with a Google Account, Google’s Android Device Manager can help find, lock, and erase it. There are other apps, such as Lookout, that enable the user to wipe their device remotely (if they have the feature set up prior to loss).
• We also recommend that you contact your wireless service provider to have your device deactivated.
• Contact Customer Service at 800-513-2360 to request to have all of your recognized devices removed.