General Help

CardValet® works with the most recent mobile operating software as well as the two past generations of Android™ and iPhone® devices.
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Yes. There are multiple ways that you can unsubscribe from CardValet:

  • You can unsubscribe through the CardValet application via Manage Portfolio. To unsubscribe, uncheck all cards and accounts and tap OK. 
  • 1st Source Bank can also unsubscribe you if you are unable. Please contact us if you need assistance. 

When you unsubscribe, all previously set alerts and controls are no longer in effect.
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The app automatically logs you off after 10 minutes of inactivity.
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Names are displayed as last name then first name.
 
Example: DOE JOHN
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Yes. The Card Details section displays the card status — Active, Inactive,or Restricted.
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Spent on card this month displays the total amount that is calculated from the cumulative spending on all managed cards in the month to date. At the end of every month, the system automatically resets the monthly spending amount to zero (0). Deposits and refunds are deducted from the total.
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Spent this month displays on the back of a specific card and is the total amount that is calculated from the cumulative spending for that card. At the end of the month, the total resets to zero (0). Deposits and refunds are deducted from the total.
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Yes. The new card number must be registered. The replacement card is added to the enrolled user’s profile via Menu>Manage Portfolio>Add Card.
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Each time you enter an incorrect username or password the message displays, On the third attempt the account is disabled; for security reasons, the message continues to display even if you enter the correct username/password.
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CardValet® is intended to provide enhanced security for your Resource Plus® debit card. None of our security features, including transaction monitoring, will change. Therefore, we ask that you continue to contact 1st Source when you intend to travel to ensure the best experience with your card.
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If you decided that CardValet® does not meet your needs, no problem. However, you must delete your card from CardValet® BEFORE you uninstall the app. That's because your custom security settings are saved on our servers and will continue whether your app is installed or not. To avoid potential issues in the future, it will be necessary for our system to know your desire to stop using the app. 
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No. The location controls are applicable to in-store transactions only.
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Yes. International transactions can be blocked using the Block International location control. Transactions will be limited to the United States.
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