Bill Payment Help
The application can be accessed under the 'Make a Payment' tab in Online Banking and under 'Bill Pay' in the Mobile App. Bill Pay is subject to approval.
You will be sent a one-time passcode to your phone via your choice of text message or phone call. You will then enter the code and log in as usual. Be sure to keep your phone number up-to-date in 'My Settings' found within Online Banking!
Yes, you can add new payees in the Mobile App.
- Select "Bill Pay" within your Mobile App menu
- Tap "Make a new payment"
- Type in the name of the person or business you would like to pay and click "Add"
- You will be prompted to enter additional information for your new payee.
In the event that you need to edit a Bill Pay payee, you will need to log into Online Banking to make that change.
You can approve subuser transactions on the same page where you manage their permissions. To access this page, login to your account and under the “Manage Money” menu, click on the “Share access with others” link. The transactions that require your approval will be displayed at the top of this page with buttons to approve or deny the transactions.
I see the Approval Needed icon next to Bill Pay transactions on the home page but I don't see these payments on the Bill Pay page. Why is this?
Transactions that are pending approval do not show up on the main Bill Pay page. However, they will show up with a status of PENDING on the Bill Pay transaction history page. Transactions that are approved by the account holder will show up as normal scheduled payment on the main Bill Pay page. Transactions that are declined by the account holder will not be displayed on the Bill Pay page.