Text Banking Help
Text Banking gives you access to your accounts via text messages on your mobile device. It’s a fast, easy way to look up account balances, recent account history or transfer funds by sending a text command to 454545.
Within Online Banking, you can sign up for Text Banking by following the instructions that are listed under the 'Mobile Banking & Alerts' tab.
Our Text Message Banking service is secure. You can activate the service only after logging into your Online Banking account. Text messages will never contain confidential information about your accounts or contain full account numbers.
What is the difference between the Mobile App and Text Banking? The Mobile App allows you access to Online Banking through an application that you download to your mobile device. It allows you to view account balances, search recent account activity, pay bills, transfer funds and find the nearest ATM or branch locations. Text Banking gives you access to transaction history, account balances, and account transfers by texting to shortcode 454545.
You can access consumer deposit accounts, loan accounts, CDs, IRAs in Online / Mobile Banking. In addition, through Money Management™ you may arrange access to outside accounts like investments, credit cards and more in Online Banking.
Here are a few simple tips to help protect your information as you bank on-the-go:
Security Measures - To Do
- Lock Your Phone – always secure your mobile device with a password. If your mobile device is ever lost or stolen, it will protect your private and secure information.
- Texting or email – be careful with your private information. Do not text or email any confidential information about
your account to the bank or elsewhere.
- Identity protection – never respond to a “phishing” text or email that requests your PIN, account number, or any
card information, and please remember that 1st Source will never request this information in this manner.
- Opening files – be cautious of opening unsolicited files, text messages, or applications, especially if they are received
from unknown sources.
- Application downloads – only download and install applications from reliable sources and report any banking
application that appears to be malicious to 1st Source right away.
- Connection & Log Out – only connect to the bank via a secure connection or a non-public Wi-Fi network and
remember to log out of Mobile Web and Mobile App when you are finished with your session.
- Bluetooth – disable Bluetooth, or set the Bluetooth status to hidden, until you want to share something.
- Monitor – monitor your accounts on a regular basis to detect unauthorized activity.
- Clear it - make sure to clear out all information from your mobile device before discarding.
- Lost or stolen phone – in the event that your phone is lost or stolen, the service can be immediately disabled by
visiting the Mobile tab in Online Banking or by calling Customer Service at 800-513-2360.
Risky Actions - NOT to Do
- Personal Info - do not send your full personal information or full online banking credentials via e-mail or text
- Secure websites – look for security symbols such as an icon of a lock or an “https” in the URL.
- Public Wi-Fi – do not bank or shop online while on a mobile device when using unsecured, public Wi-Fi access.
Please note 1st Source Bank will never request that you reveal or confirm personal or account information via a phone call, an email, an e-mail link or a text message.
Each message you receive will vary in size based on the command you text. Due to individual text message character limitations, you may receive multiple text messages.
We won’t charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you aren’t sure what fees apply when you send and receive text messages.
Our Text Message Banking service works on most major mobile providers in the U.S. However, it may not work with some pre-paid phones. Check with your carrier to make sure they support premium SMS messages.
You can text the word STOP to 454545 on your activated cell phone, or you can return to the Text Banking page in Online Banking and click the Deactivate link next to your mobile device number.
Your phone will no longer receive any text messages from Text Message Banking.
You can add a new phone at any time if you change your mind later.
Verifying your phone is a one-time step and is one way we ensure the security of mobile text messaging. This ensures that the phone number you entered is correct and that the cell phone is in your possession.
During setup we will send you a text message with your activation code. If you have already submitted your mobile number during setup, check your mobile device now.
You should receive a text message with your activation code within a few minutes.
It might take several minutes to receive your code. If you feel you have waited long enough, you can click the Resend it link.
Please check your mobile device shortly for a new text message.
If you are still experiencing problems, check to make sure you entered in the correct mobile number during setup and that your cell phone is receiving a signal.
The code expires 10 minutes after you receive the call or text message. If you experience difficulties we recommend that you go through the setup process again and get a new code.
Your primary account is the default account that we will use when you text BAL to 454545. You should select the one that you will likely want to check the most often.
You can get all account balances by texting BAL ALL to 454545.