Spot and Avoid Common Scams - 1st Source

How 1st Source Protects You

We take your security seriously. Every account is backed by layers of protection designed to stop fraud before it reaches you:

  • Multi-factor sign in: One-time passcodes and authenticator app support keep your login secure.
  • Fraud monitoring: Advanced systems track suspicious transactions and alert you in real time.
  • Card controls: Instantly lock or unlock your debit card from the mobile app if something looks wrong.
  • Encryption and session protection: Your data is encrypted and accounts log out automatically to reduce risk.
  • Zero liability protection: Mastercard® safeguards you against unauthorized purchases.
See all security protections

Spot the red flags

Common scams and what to look for

Account Takeover (ATO) / Online Banking Fraud

What it is: Criminals gain access to your online banking or mobile app.

  • Unexpected login alerts, lockouts, or changed contact info
  • Fraudulent transfers or bill payments you didn’t authorize
  • Requests to install “support” software or share one-time passcodes

Phishing, Vishing & Smishing (Email, Phone, Text Scams)

What it is: Fraudulent messages that trick you into revealing personal info or clicking malicious links.

  • “Urgent” requests to verify your account or reset your password
  • Caller ID or email address that looks real but isn’t
  • Links that don’t match the company’s official website

Imposter & Spoofing Scams

What it is: Criminals pose as trusted organizations — even spoofing caller ID or email.

  • Calls or emails “from your bank” asking for codes or passwords
  • Requests to move money “to protect your account”
  • Caller ID or email address that looks familiar but is slightly off

Elder & Romance Scams

What it is: Fraudsters exploit trust and relationships, often targeting seniors or online daters.

  • Urgent requests for secrecy and money (gift cards, wire, crypto)
  • Stories involving medical emergencies, travel problems, or visas
  • New “relationships” that avoid meeting in person

Check Fraud & Mail Theft

  • Stolen checks altered (“washed”) for new payees and amounts
  • Missing or delayed mail delivery can be a red flag
  • Electronic payments are safer and more traceable

Cryptocurrency & Investment Scams

  • “Guaranteed returns” or pressure to invest quickly
  • Fraudulent crypto ATMs or “recovery” services
  • Requests for payment in Bitcoin or gift cards

Other Common Scams

  • Fake charities after disasters
  • IRS/tax impersonation calls
  • QR code tampering at restaurants or ATMs

Helpful tips to avoid scams

Slow down, check the details, and choose the safest path. Use this checklist to build habits that protect your money and personal information.

If you think your account’s at risk, contact us right away. You can also report scams to federal and state agencies for added support.

What to Do if You Think You’re a Victim

Acting quickly can limit the damage if you suspect fraud. Here’s what to do:

  1. Contact 1st Source immediately – Use the number on the back of your card or click here to Report Fraud.
  2. Secure your accounts – Change your passwords and enable stronger sign-in where possible.
  3. Lock or freeze cardsUse Card Controls in the mobile app to stop transactions until the issue is resolved.
  4. Report the incident – File a report at IdentityTheft.gov and notify local authorities if necessary.
  5. Keep a record – Write down dates, times, phone numbers, and any unusual activity you notice.

Resources and Reporting

If you need more help or want to learn more about fraud prevention, use the resources below:

 
 

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Frequently Asked Questions