Fraud and Scam Prevention
Fraudsters continue to find new ways to trick people out of their money. At 1st Source Bank, we believe knowledge is one of the best defenses. On this page, you’ll find clear explanations of common scams, simple ways to protect yourself, and how to report suspicious activity.
Helpful tips
How we keep you safe
We take your security seriously. Every account is backed by layers of protection designed to stop fraud before it reaches you:
Spot the red flags
What it is: Criminals gain access to your online banking or mobile app.
What it is: Fraudulent messages that trick you into revealing personal info or clicking malicious links.
What it is: Criminals pose as trusted organizations — even spoofing caller ID or email.
What it is: Fraudsters exploit trust and relationships, often targeting seniors or online daters.
Slow down, check the details, and choose the safest path. Use this checklist to build habits that protect your money and personal information.
If you think your account’s at risk, contact us right away. You can also report scams to federal and state agencies for added support.
Acting quickly can limit the damage if you suspect fraud. Here’s what to do:
If you need more help or want to learn more about fraud prevention, use the resources below:
We’ll never ask for your password, full Social Security number, one-time code, or card CVV by phone, email, or text. If a message feels urgent or pushes you to act fast, stop and contact us directly at (800) 513-2360 or [email protected]
Immediately close the page, run a security scan on your device, and change your online banking password. Then check recent activity and contact us so we can review your account for account takeover or identity theft risks. If you think it’s fraud, report it here: Report suspected fraud.
Some payment types are safer than others. Digital wallets and tap-to-pay options add extra layers of security, while chip cards are generally safer than swiping. Our payment method comparison article explains how each option stacks up and what risks to watch for.
Sign in to online or mobile banking, open your security or notification settings, and turn on login and transaction alerts. Alerts help you spot unusual activity fast and reduce losses from phishing, smishing, or imposter scams. Learn more about our security tools: Security protections.
We’ll never ask for your password, full SSN, or one-time verification code by phone, email, or text. If anyone asks for those details, it’s a scam. Hang up, don’t reply, and contact us using a trusted number.
Write down dates and times, phone numbers or email addresses that contacted you, screenshots of messages, and any transactions you don’t recognize. Then report it so we can secure your accounts and begin a review: Report suspected fraud.
