1st Source Lafayette Downtown Banking Center Gets High Marks
LAFAYETTE – Customers of 1st Source Bank’s Lafayette Downtown Banking Center really appreciate the bank’s great service.
That was the finding of a survey by The MSR Group, a national firm that measures customer satisfaction at banks across the country, including 1st Source. The organization recently honored the 1st Source Lafayette Downtown Banking Center for achieving the highest overall satisfaction score among all 77 1st Source Bank branches in 2013.
The overall score calculation is based on how highly customers rank their banking experience across the board, from the promptness and friendliness of staff to the cleanliness of the banking center itself. It is a strong indicator that the 1st Source Lafayette Downtown Banking Center consistently exceeds customer expectations.
“I’m proud of the great team we have here,” said Bonnie Hobbs, manager of the 1st Source Lafayette Downtown Banking Center. “We strive to provide the best customer experience possible, and we’re always looking to improve. Fortunately, we have great customers who take the time to let us know how we’re doing.”
In addition to 1st Source, The MSR Group conducts customer satisfaction surveys for several national banks, including Wells Fargo and Bank of America. 1st Source as a whole also was recognized for the highest net advocacy score in 2013 among its Midwest peers.
1st Source Corporation, parent company of 1st Source bank, has assets of $4.77 billion and is the largest locally controlled financial institution headquartered in the northern Indiana-southwestern Michigan area. The Corporation includes 77 banking centers in 17 counties, 21 1st Source Specialty Finance Group locations nationwide, nine Trust and Wealth Management locations and eight 1st Source Insurance offices. For more information, visit www.1stsource.com.
Media contact: Angie Dvorak, (574) 235-2000