Helpful Tips for Online Banking
Great Online Banking Tips
#1
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Always log out of Online Banking when you have completed your banking.
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Log out before using your browser’s close button or clicking the “X.”
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To log out, click “Log Out” in the gray box in the upper right corner of your Online Banking screen.
#2
Did you receive a message such as:
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You must close your existing Online Banking session before logging in again.
or
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You already have an existing session.
If so:
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Close out of the Internet. Open it up again, then go to www.1stsource.com to try again.
#3
Are you updating your Quicken connection?
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You must update your user name for each 1st Source account to which you want to connect.
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Select “Edit” for each account to be updated
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On the screen that follows, enter your Social Security number (or registered tax identification number) in the Customer ID field.
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Your password remains the same as it was before the 1st Source Online Banking update.
#4
Are you prompted for a six digit security code every time you login from the very same computer or electronic device?
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Verify that your browser is not set to automatically delete your browsing history/cookies upon exiting Online Banking. You need cookies for the Online Banking system to remember your device. You might find this function in your computer’s TOOLS menu under INTERNET OPTIONS.
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Even if you have selected that you are using a private computer and not a public computer you will still be challenged on every login if your browser is clearing this information.