General Help

Each time you enter an incorrect username or password the message displays, On the third attempt the account is disabled; for security reasons, the message continues to display even if you enter the correct username/password.
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Yes. The new card number must be registered. The replacement card is added to the enrolled user’s profile via Menu>Manage Portfolio>Add Card.
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Spent this month displays on the back of a specific card and is the total amount that is calculated from the cumulative spending for that card. At the end of the month, the total resets to zero (0). Deposits and refunds are deducted from the total.
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Spent on card this month displays the total amount that is calculated from the cumulative spending on all managed cards in the month to date. At the end of every month, the system automatically resets the monthly spending amount to zero (0). Deposits and refunds are deducted from the total.
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Yes. There are multiple ways that you can unsubscribe from CardValet:

  • You can unsubscribe through the CardValet application via Manage Portfolio. To unsubscribe, uncheck all cards and accounts and tap OK. 
  • 1st Source Bank can also unsubscribe you if you are unable. Please contact us if you need assistance. 

When you unsubscribe, all previously set alerts and controls are no longer in effect.
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If you decided that CardValet® does not meet your needs, no problem. However, you must delete your card from CardValet® BEFORE you uninstall the app. That's because your custom security settings are saved on our servers and will continue whether your app is installed or not. To avoid potential issues in the future, it will be necessary for our system to know your desire to stop using the app. 
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CardValet® is intended to provide enhanced security for your Resource® Plus Debit Card. None of our security features, including transaction monitoring, will change. Therefore, we ask that you continue to contact 1st Source when you intend to travel to ensure the best experience with your card.
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Yes. International transactions can be blocked using the Block International location control. Transactions will be limited to the United States.
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No. The location controls are applicable to in-store transactions only.
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During a new phone activation process, you select your resident country. From an App store perspective, this selection determines your native country. When publishing an app on Apple or Google App stores, the publisher designates the territories where the app will be available. CardValet is set up as a United States app. Smartphone users will only be able to download apps that are available in their native territory (or country) even if they happen to be visiting or relocating to a foreign country where different apps may be available.

This has the following implication for consumers.
  • If the native country set up on the phone and the app territory do not match, the consumer cannot use the app on their phone. 
  • CardValet is specifically set up for the US, so phones set up for any other territory cannot use the CardValet app.
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