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Digital Wallet Help
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Digital Wallet Help

What is Apple Pay and how does it work?
To use Apple Pay for purchases in-store, you must first add your eligible debit or credit card(s) on your device using the Wallet app.
 
To pay using Touch ID, hold your device near the contactless reader. Then, place your finger on “Touch ID” and hold the iPhone near the reader until you see “Done” and a checkmark on your screen which indicates that your payment is complete. If “Touch ID” doesn’t work, or you do not have it enabled, you will need to enter your device passcode.
 
To pay using Face ID, double-click the side button. Glance at your iPhone to authenticate with Face ID. Hold your device near the contactless reader until you see “Done” and a checkmark on the screen which indicates that your payment is complete.
 
To use Apple Pay for purchases within participating merchant apps (or in-app), you must first add your eligible card by going to “Settings” opening “Wallet & Apple Pay” and selecting “Add Credit or Debit Card.”
 
Tagged under:
  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Apple Pay Help
How can I add my Debit Card to Apple Pay?
To add an eligible card(s) on, go into “Settings,” open “Wallet & Apple Pay” and select “Add Credit or Debit Card.” On your iPhone, you can also open the Wallet app to add a card.
Tagged under:
  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Apple Pay Help
What is an Apple Pay Device Account Number and how is it different from my card number?
For your security, when you add your eligible card to Apple Pay, a Device Account Number – separate and unique to your device – is created. Your Device Account Number, instead of your real card number, is used to make purchases using Apple Pay. Merchants do not store your card number.
Tagged under:
  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Apple Pay Help
How many cards can I put into Apple Pay?
Currently, Apple allows up to eight cards on a device.
Tagged under:
  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Apple Pay Help
Can I put my credit or debit card on multiple devices for Apple Pay?
Yes, you can add your card(s) on up to 10 devices. For each of your devices, you will need to add your card(s) by visiting the “Wallet & Apple Pay” section in your device “Settings” or the Wallet app. You’ll be notified when your card is added to each device.
Tagged under:
  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Apple Pay Help
Can I remove my card from Apple Pay?
You can remove your card by selecting “Remove Card” in the “Wallet & Apple Pay” section in your device “Settings” or on the back of your card in the Wallet app by tapping on the symbol.
 
You can also visit www.icloud.com/settings to remove your card or use the Find My iPhone app to temporarily suspend or permanently remove the ability to pay with your cards on your device.
 
When adding your card, you can choose to add the card you already have on file with iTunes® or add new cards by manually entering your card information or taking a picture of your card.
 
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  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Apple Pay Help
Which devices are eligible for Apple Pay?
In order to use Apple Pay, you need to have iPhone 6 or newer or Apple Watch 5 or newer running on the latest version of iOS for contactless and in-app payments.
 
You can use iPad and iPad mini models with Touch ID or Face ID for in-app payments only.
 
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  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Apple Pay Help
Where can I use Apple Pay?
You can use Apple Pay to make payments in stores wherever contactless payments are accepted. Just look for the contactless and/or Apple Pay symbol at checkout.
 
You can also use Apple Pay in participating merchant apps. Look for the “Buy with Apple Pay” or “Apple Pay” button at checkout within the apps.
 
Visit Apple (www.apple.com/apple-pay) for a recent list of merchants where payments are accepted.
 
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  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Apple Pay Help
How are refunds handled with an Apple Pay purchase?
If you need to make a return for a purchase made with Apple Pay, you may be asked to provide to the cashier the last four digits of your Device Account Number instead of the last few digits of your card number.
 
To find the last four digits of your Device Account Number for each card, visit the “Wallet & Apple Pay” section in your device “Settings” or look on the back of your card in the Wallet app.
 
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  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Apple Pay Help
How can I delete my card from Apple Pay if my device is lost or stolen?
If you believe your device or Apple Pay card information has been lost, stolen or compromised in any way, call us immediately at 800-513-2360.
 
You can also go to www.icloud.com/settings or the Find My iPhone app to temporarily suspend or permanently remove the ability to make payments from your device, even if your device is offline.
 
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  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Apple Pay Help
How do I make a mobile deposit?
Making your first mobile check deposit is fast and easy.  In order make a deposit, you must have an active checking account, have register for Online / Mobile Banking and have installed our App.
 
Signing Up
1. Log in to the Mobile Banking App
2. Choose Deposit Checks from the menu.
3. Read and Accept the Mobile Deposit Terms and Conditions.
 
Making a Deposit
1. Select the account in which you would like to deposit the check.
2. Enter the amount of the check.
3. To begin taking pictures of the check, select Check Front to activate the camera on your mobile device.
4. Follow the instructions to line up the check correctly, and then choose the camera icon to take a photo of the front of the check. Tap ‘Yes, I can read it’ to accept the check image.
5. Sign the back of your check and include the words “For Mobile Deposit Only at 1st Source Bank.”
6. Select the camera icon to take a photo of the back of the check.
7. You will return to the Check Deposit menu to see images of both the front and back of the check.
 
You can now choose Deposit Check to deposit the check to your selected account.
After receiving the Success screen, you may choose to have the confirmation number and deposit overview sent to your email address.
 
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  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Personal FAQ Mobile Banking Help
  • Personal Mobile FAQ Mobile App Help
  • Personal Mobile App FAQ Mobile Deposit Help
How to Register for Mobile?
Mobile App Banking
 
You can access your personal banking accounts anytime, anywhere from your web enabled mobile device.  

What is ‘Mobile App’ Banking?

A mobile app is a software program you download once and access directly using your smart phone or mobile device. Mobile banking apps make accessing your account information a snap. 

Enjoy convenient features:
  • Access 24 hours a day, 7 days a week, anywhere you are.
  • Check account balances.
  • View recent transactions.
  • Search for cleared checks.
  • Pay bills. 
  • Transfer funds between 1st Source accounts.
  • Locate the nearest 1st Source ATM or branch.
  • The Apps are free from 1st Source!*
 
What you need:
  • Access to 1st Source Online Banking. Not registered for Online Banking? Sign up now.
  • A device that supports mobile applications.
  • Access to the App Store if you are using an iPhone®, iPod Touch®, or iPad®. (App Store)
  • Access to Google Play™ if your phone or tablet supports Android™ applications. (Google Play™)
  • Access to Amazon's Appstore if you use a Kindle Fire. (Amazon Appstore) 
 
How to get started with Mobile App Banking. It's easy!
  • Search the iOS App Store, Amazon Appstore or Google Play™ for 1st Source Bank.
  • Download the app and access it.
  • Enter your user ID and password.
  • Enter your mobile number.
  • Verify your identity with a one-time passcode.
  • Start Banking!

Compatible with iPhone®, iPod Touch® (accessed over WiFi), and iPad®. Compatible with Android™ phone types and tablets. Compatible with Amazon's Kindle Fire.

 

Learn more about Mobile Apps from the U.S. Federal Trade Commission (Here) 

To transfer funds from your Home Equity Line of Credit, please log in to Online Banking on a personal computer. This functionality is not available for mobile devices. Online transfers completed on a weekend, holiday or after 11:00 PM ET will post to your account history on the next business day.

*1st Source Bank does not charge a fee for Mobile Banking. However, your mobile provider may charge for airtime, roaming, data usage and minutes. Check with your service provider for details on specific fees and charges that may apply. Apple, iPad, iPhone and iPod Touch are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. Android is a trademark of Google, Inc. Amazon and Kindle Fire are trademarks of Amazon.com, Inc. or its affiliates.
Tagged under:
  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Personal FAQ Mobile Banking Help
  • Personal Mobile FAQ Mobile App Help
How do I activate my new Resource Plus® Debit Card?
  • Activate your card by calling 800-992-3808.
  • Follow the voice prompts to set your PIN and/or activate your card.
    • If this card is for a new account, you will first set your personal identification number (PIN) before selecting the prompt to activate the card.
    • If this card is a reissue due to a lost or stolen card, you will first set your personal identification number (PIN) before selecting the prompt to activate the card.
    • If this card is a replacement for an expired or damaged card, you will use your current PIN for activation.
  • Sign your new card.
    • If you have an old card, destroy the old card by cutting it into multiple pieces, particularly around the card's numbers.
    • If you have your old card within Digital Wallet, delete it and load your new card.
Tagged under:
  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Checking Accounts FAQ Checking Accounts Help
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  • Debit Card Help
Add your Resource Plus® Debit Card to Samsung Pay
1. Click Apps > Samsung Pay.
2. Click ADD > Add your Resource Plus® debit card.
3. Align your Resource Plus® debit card inside the frame. Samsung Pay will automatically detect the card number and expiration date.
If your device cannot detect the card information, enter card manually.
4. Enter any remaining required information. Then, touch NEXT.
5. Review the Terms of Service. Then, touch AGREE TO ALL.
6. To authenticate your identity, you may be required to contact Customer Service 800-235-2557 to complete authentication.
7. Enter the OTP (One Time Password). Then, touch SUBMIT.
8. Enter your signature. Then, touch SAVE.
9. To complete the process, touch DONE.
Tagged under:
  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Samsung Pay Help
  • Checking Accounts FAQ Checking Accounts Help
  • Debit Card Help
What is Click to Pay?
Click to Pay is Mastercard’s better way to pay online featuring advanced payment technology built on industry standards and intelligent security from Mastercard. You can experience the future of secure, password-free checkout by looking for the Click to Pay icon where Mastercard is accepted.
Tagged under:
  • 1st Source Bank Personal Help
  • Personal Online/Mobile Banking Help
  • Digital Wallet Help
  • Mastercard Click to Pay Help
  • Checking Accounts FAQ Checking Accounts Help
  • Debit Card Help
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