Mobile Banking Help
Storage - To know RAM available on device for App performance.
Your Location - This must be turned on for the Branch and ATM Locator to work.
Camera - For Mobile Deposit.
Contacts - To make Zelle® transactions direct from contact listing.
Phone Calls - To call Financial Institution direct from links on the App and detect for Onetime Passcode.
Network Communication - Transferring of data within the App activity.
System Tools - To have access to SD storage data in the event additional contacts are stored there.
Network Communication - To know if you’re on Wi-Fi/3G/4G for transferring data.
Your Account - To download the App and for the reporting purposes on the Developer Console.
Hardware Controls - For Remote Deposit Capture.
- Folded or torn corners
- Front check image is not legible/clear
- Amounts not matching
- Routing and account numbers are unclear
- No camera on the device
- Poor image quality on the camera
- Image is too dark
Your Mobile Deposit can be rejected for any of the following reasons:
- The check must be signed (endorsed) by the person in which the check was made payable.
- The client that is the payee (the person the check is made out to) must be an owner on the account in which it is being deposited.
- “For Mobile Deposit Only at 1st Source Bank” must be written underneath your signature (endorsement) on the back of the check.
- You may have too much border around the check image, the camera frame should fully contain the check.
- Check image is too light to read.
- The picture does not contain the entire check.
If you are unable to complete a deposit using the Mobile Banking App, please take the item to a 1st Source ATM that accepts deposits, visit a banking center or mail your deposit to: P.O. Box 1602, South Bend, IN 46634. We have a location in your area that has extended hours. See our website for locations and hours.
This permission is necessary as the Android App needs to access the SD card to store Mobile Deposit pictures and additional Contacts data for Zelle® transactions.
1st Source takes safeguarding your personal and financial information very seriously. Good news — technology advancements make mobile banking very secure. Plus, if you, the user, take basic precautions to protect your phone and other mobile devices, you can be at ease. See our Security Tip Guide for actions you should take to protect your phone.
- All transactions are encrypted with the same secure technology as Online Banking; 128-bit SSL encryption standards protect the transmission of data.You must enter your password into the Mobile Web log in screen each time you use it. Your identity is confirmed to ensure the confidentiality of your session, plus every session will be locked out after three incorrect login attempts
- You will be required to either enter your password or use your Fingerprint in order access your accounts each time you use it. Your identity is confirmed to ensure the confidentiality of your session, plus every session will be locked out after three incorrect login attempts.
- When you close the application, your session will automatically expire.
- 1st Source does not store your personal or account data on your mobile device.
- 1st Source hides full account numbers
- A time-out function is enabled when your mobile device is not being utilized.
- You can protect your mobile device by adding a password. Each mobile device is different. Check with your wireless
carrier for more information.
- In the event that your phone is lost or stolen, the service can be immediately disabled by visiting the Mobile tab in Online Banking or by calling Customer Service at 800-513-2360.
- A time-out function is enabled when your mobile device is not being utilized.
- Only the mobile devices that you personally enroll in this service can access your accounts
- You can only transfer funds between your 1st Source accounts.
- Messages will never contain full account numbers.
- You will not receive unsolicited text messages from 1st Source Bank.
- You can protect your mobile device by adding a password. Each mobile device is different. Check with your wireless
carrier for more information.
- In the event that your phone is lost or stolen, the service can be immediately disabled by visiting the Mobile tab in
Online Banking or by calling Customer Service at 800-513-2360.
- All transactions are encrypted with the same secure technology as Online Banking; 128-bit SSL encryption standards protect the transmission of data.You must enter your password into the Mobile Web log in screen each time you use it. Your identity is confirmed to ensure the confidentiality of your session, plus every session will be locked out after three incorrect login attempts When you log out of mobile web, we automatically end your secure session. 1st Source does not store your personal or account data on your phone.
A time-out function is enabled when mobile device is not being utilized.
You can protect your mobile device by adding a password. Each mobile device is different. Check with your wireless carrier for more information.
In the event that your phone is lost or stolen, the service can be immediately disabled by visiting the Mobile tab in Online Banking or by calling Customer Service at 800-513-2360.