Mobile Banking Help
For your records, write MOBILE DEPOSIT and the date on the front of the check. The date should be the month,
day and year of your deposit. It is recommended that you retain your paper check for 30 days to confirm the deposit
was received.
Each photo upload can only contain one check image. The deposit amount must match the amount of the check in
the photo.
Before you take a picture of your check click the “To Account” option and select the account you wish to make the deposit to. For first time Mobile Deposit users the automatically selected default is the very first account you see listed on your
Online Banking homepage. For returning users, the default will be the most recent
account you selected for Mobile Deposit.
Storage - To know RAM available on device for App performance.
Your Location - This must be turned on for the Branch and ATM Locator to work.
Camera - For Mobile Deposit.
Contacts - To make Zelle® transactions direct from contact listing.
Notifications - The app asks the user if they want to turn on notifications when the user accesses Push Notifications for the first time.
Phone Calls - To call Financial Institution direct from links on the App and detect for Onetime Passcode.
Network Communication - Transferring of data within the App activity.
System Tools - To have access to SD storage data in the event additional contacts are stored there.
Network Communication - To know if you’re on Wi-Fi/3G/4G for transferring data.
Your Account - To download the App and for the reporting purposes on the Developer Console.
Hardware Controls - For Remote Deposit Capture.
Your
Personal Data -
Access your Contacts for Zelle.
There are a few common errors that may cause your check to be rejected:
- Folded or torn corners
- Front check image is not legible/clear
- Amounts not matching
- Routing and account numbers are unclear
- No camera on the device
- Poor image quality on the camera
- Image is too dark
Use Mobile Deposit in a well-lit area to prevent shadows and poor image quality.
Keep your hands and other objects
clear of the check while taking the picture.
As a part of our check safeguard system, checks can only be deposited once. If you try to deposit the same check more
than once with Mobile Deposit, it will be rejected. If you accidentally deposit the same check in a branch or ATM and
through Mobile Deposit, our processing system will reject the duplicate check and we will notify you via email. If you write
a check to someone else, the same system will ensure that your check is only deposited once in any channel.
Your Mobile Deposit can be rejected for any of the following reasons:
- The check must be signed (endorsed) by the person in which the check was made payable.
- The client that is the payee (the person the check is made out to) must be an owner on the account in which it is being deposited.
- “For Mobile Deposit Only at 1st Source Bank” must be written underneath your signature (endorsement) on the back of the check.
- You may have too much border around the check image, the camera frame should fully contain the check.
- Check image is too light to read.
- The picture does not contain the entire check.
If you are unable to complete a deposit using the Mobile Banking App, please take the item to a 1st Source ATM that accepts deposits, visit a banking center or mail your deposit to: P.O. Box 1602, South Bend, IN 46634. We have a location in your area that has extended hours. See our website for locations and hours.
The
permission is used for Mobile Deposit.
This permission is necessary as the Android App needs to access the SD card to store Mobile Deposit pictures and additional Contacts data for Zelle® transactions.
1st Source takes safeguarding your personal and financial information very seriously. Good news — technology advancements make mobile banking very secure. Plus, if you, the user, take basic precautions to protect your phone and other mobile devices, you can be at ease. See our Security Tip Guide for actions you should take to protect your phone.
Mobile App
- All transactions are encrypted with the same secure technology as Online Banking; 128-bit SSL encryption standards protect the transmission of data.You must enter your password into the Mobile Web log in screen each time you use it. Your identity is confirmed to ensure the confidentiality of your session, plus every session will be locked out after three incorrect login attempts
- You will be required to either enter your password or use your Fingerprint in order access your accounts each time you use it. Your identity is confirmed to ensure the confidentiality of your session, plus every session will be locked out after three incorrect login attempts.
- When you close the application, your session will automatically expire.
- 1st Source does not store your personal or account data on your mobile device.
- 1st Source hides full account numbers
- A time-out function is enabled when your mobile device is not being utilized.
- You can protect your mobile device by adding a password. Each mobile device is different. Check with your wireless
carrier for more information.
- In the event that your phone is lost or stolen, the service can be immediately disabled by visiting the Mobile tab in Online Banking or by calling Customer Service at 800-513-2360.
Text Banking
- A time-out function is enabled when your mobile device is not being utilized.
- Only the mobile devices that you personally enroll in this service can access your accounts
- You can only transfer funds between your 1st Source accounts.
- Messages will never contain full account numbers.
- You will not receive unsolicited text messages from 1st Source Bank.
- You can protect your mobile device by adding a password. Each mobile device is different. Check with your wireless
carrier for more information.
- In the event that your phone is lost or stolen, the service can be immediately disabled by visiting the Mobile tab in
Online Banking or by calling Customer Service at 800-513-2360.
Mobile Web
- All transactions are encrypted with the same secure technology as Online Banking; 128-bit SSL encryption standards protect the transmission of data.You must enter your password into the Mobile Web log in screen each time you use it. Your identity is confirmed to ensure the confidentiality of your session, plus every session will be locked out after three incorrect login attempts When you log out of mobile web, we automatically end your secure session. 1st Source does not store your personal or account data on your phone.
A time-out function is enabled when mobile device is not being utilized.
You can protect your mobile device by adding a password. Each mobile device is different. Check with your wireless carrier for more information.
In the event that your phone is lost or stolen, the service can be immediately disabled by visiting the Mobile tab in Online Banking or by calling Customer Service at 800-513-2360.
If you have any questions about our enhanced security measures, please call us at 800-513-2360.
Our Text Message Banking service is secure. You can activate the service only after logging into your Online Banking
account. Text messages will never contain confidential information about your accounts or contain full account numbers.
The application can be accessed under the 'Make a Payment' tab in Online Banking and under 'Bill Pay' in the Mobile App. Bill Pay is subject to approval.
You will be sent a one-time passcode to your phone via your choice of text message or phone call. You will then
enter the code and log in as usual. Be sure to keep your phone number up-to-date in 'My Settings' found within Online Banking!
Offers are based on how you currently shop to ensure the offers you receive are relevant. If you seldom use your debit card, you may not receive any offers until you begin using your card more. The more you use your Resource Plus® debit card and sign for the transactions, the more chances you will have to receive offers! Also, make sure you are not opted out of Purchase Rewards.
To opt back in click the Start receiving offers for this account link located in the Purchase Rewards box on the Online Banking homepage. If you have more than one checking account you will need to repeat this step for each individual account.
Rewards are not received at the point of purchase because no personally identifiable information is passed to the
retailers. On average, you will receive rewards for redeemed offers approximately one month after the month the
redemptions were made. For example, redemptions made in September will typically be credited to your account
at the end of October. Check the rewards summary page on the website to ensure the purchase qualifies as
redemption of the offer. If you do not receive credit for an offer you redeemed please contact Customer Service at 800-513-2360 or 1stsource@1stsource.com for assistance.