Debit Card Help
You can set the Do Not Disturb time that will suppress notification during the set time. Some notifications will still be delivered, for example any transaction denial or any transaction that is a card-present authorization.
CardValet alerts are sent as push notifications to the phone. The alerts also display under Messages in the CardValet app.
If I have set an alert for international transactions and no controls are set, will I receive alerts for all international transactions regardless of whether the transaction is blocked or successful?
Yes. An alert is generated regardless of whether or not a control preference is set.
If I set multiple alerts and a transaction violates these alerts will I receive a separate message for each alert?
No. The alerts are consolidated into one message. Example: if the message has violated Threshold and Location settings then you will see only one alert and not multiple alerts.
CardValet updates the balance under two conditions:
- When you log into CardValet
- When you tap Refresh
Alerts are always sent for denied transactions, a deposit or refund, when a shared user changes a control setting, or if the card status changes.