Debit Card Help

If the card number is new, then you must add the new card number to your profile. In addition, you may un-manage the old card by accessing Manage Portfolio.

Please contact the Bank to determine the issue and find a resolution.

Yes. To activate an unsubscribed user, you register as a new user. You are required to select a new username; if you enter your previous username, an error displays. Upon successful registration, you may once again use CardValet.

The My Location controls and alerts will check to ensure the merchant location is within a 5-mile radius of the device set as primary within CardValet. These controls impact card present transactions only, therefore internet transactions are not impacted.

Some merchant types will preauthorize the card for an amount that may be larger than the actual transaction amount. In this instance, the preauthorization amount must meet the threshold spend limit.

CardValet controls are only invoked during authorization of a transaction. In some cases, such as gas stations, a card may be tested for validity by doing a $1 preauthorization, and the actual transaction amount is charged to the card after the transaction.

Some gas stations will preauthorize for a maximum amount, example: $126, and some gas stations will check validating, example: $1. In the latter case, the actual transaction amount may exceed the limit, while in the former case, an authorization may be denied.

CardValet only shows the transactions that are performed with the card. It does not show the transactions that are done on the account but without using your card, such as teller transactions or bill pay on an account.

The balance will be updated to reflect the teller transactions if the account processor supplies the updated balance. The balance is updated the next time you log into CardValet.

If an authorization times out due to a communication failure, then the transaction bypasses the CardValet controls and continues with the authorization process. If the transaction passes all other authorization checks, the transaction is approved.

CardValet ignores location information that is more than 8 hours old. So, if the phone is off for more than 8 hours, My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.

CardValet performs a proximity check at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through.

My location is only effective for the enrolled user. To limit the dependent's card, you can use the Region Location feature. You can set up to 3 regions using the map to designate the area. The regions are effective for all users with the same card number.

ATM transactions are categorized within Others merchant type.