Checking Accounts Help

CardValet® works with the most recent mobile operating software as well as the two past generations of Android™ and iPhone® devices.
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Yes. There are multiple ways that you can unsubscribe from CardValet:

  • You can unsubscribe through the CardValet application via Manage Portfolio. To unsubscribe, uncheck all cards and accounts and tap OK. 
  • 1st Source Bank can also unsubscribe you if you are unable. Please contact us if you need assistance. 

When you unsubscribe, all previously set alerts and controls are no longer in effect.
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The app automatically logs you off after 10 minutes of inactivity.
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Names are displayed as last name then first name.
 
Example: DOE JOHN
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Spent on card this month displays the total amount that is calculated from the cumulative spending on all managed cards in the month to date. At the end of every month, the system automatically resets the monthly spending amount to zero (0). Deposits and refunds are deducted from the total.
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Spent this month displays on the back of a specific card and is the total amount that is calculated from the cumulative spending for that card. At the end of the month, the total resets to zero (0). Deposits and refunds are deducted from the total.
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Yes. The new card number must be registered. The replacement card is added to the enrolled user’s profile via Menu>Manage Portfolio>Add Card.
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Each time you enter an incorrect username or password the message displays, On the third attempt the account is disabled; for security reasons, the message continues to display even if you enter the correct username/password.
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During a new phone activation process, you select your resident country. From an App store perspective, this selection determines your native country. When publishing an app on Apple or Google App stores, the publisher designates the territories where the app will be available. CardValet is set up as a United States app. Smartphone users will only be able to download apps that are available in their native territory (or country) even if they happen to be visiting or relocating to a foreign country where different apps may be available.

This has the following implication for consumers.
  • If the native country set up on the phone and the app territory do not match, the consumer cannot use the app on their phone. 
  • CardValet is specifically set up for the US, so phones set up for any other territory cannot use the CardValet app.
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Yes. In order to provide the best protection and safeguards while you use your Resource Plus® debit card, the Bank has additional systems and controls for monitoring and managing card transactions. The Bank needs to be aware of any travel plans to adjust those systems accordingly.
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Since card transactions and card management are a unique type of Bank activity, the Bank feels it is more efficient for clients using this app to have direct access to CardValet. The 1st Source Bank app is still the place to click for all your other Bank related activity.
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CardValet passwords must be at least 8 characters in length and must contain at least 1 upper case character, 1 lower case character, 1 number, and 1 special character.
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