Stop a Check Help
You can request a stop payment on a paper check via Online Banking or by calling Customer Service at 800-513-2360 Monday through Friday from 8 a.m. to 8 p.m. ET; Saturday from 9 a.m. to 1 p.m. ET, or by visiting any 1st Source Banking Center.
To request a stop payment via Online Banking, go to the Additional Services tab and click Stop a Check. Enter the required information and click Submit. You will need to provide the following information: check number, account paid from, date written, exact amount, and payee. If the amount and check number are not exact, the check may be paid. The stop payment cannot be placed on an item that has already been paid from your account.
A $36 stop payment fee will be debited from your checking account after the stop payment request has been submitted.
Online Banking can only be used to place stop payments on paper checks that you have written. To place a stop payment on electronic payments such as payments made using your debit card, through a website, Bill Pay or payments automatically debited from your account call Customer Service at 800-513-2360 Monday through Friday from 8 a.m. to 8 p.m. ET; Saturday from 9 a.m. to 1 p.m. ET, or visit any 1st Source Banking Center.
A stop payment will be effective for 6 months.
If the payment has been processed and is a paper check payment that has not cleared, you can contact Customer Service at 800-513-2360 to make a stop payment request. Processed bill payments sent electronically cannot be stopped and you will need to contact the payee to discuss a refund.
At this time the Stop Payment feature is only available in Online Banking, but we will be adding the feature to the Mobile Banking App in a feature update.