Controls and Alerts Help
CardValet updates the balance under two conditions:
- When you log into CardValet
- When you tap Refresh
Alerts are always sent for denied transactions, a deposit or refund, when a shared user changes a control setting, or if the card status changes.
Why is a transaction denied for My Location or My Regions when the merchant is physically located within the boundaries.
When performing an edit check on My Location and My Regions, CardValet compares the geographic location of the mobile device as well as the Merchant’s information that is sent within the transaction. It is possible for the merchant’s information to be an address other than the physical location of the merchant i.e. Corporate or Regional address. In these instances, the transaction will bypass the CardValet edit checks since the information is not within the set boundaries.
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