General Help

CardValet alerts are sent as push notifications to the phone. The alerts also display under Messages in the CardValet app.
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Yes. An alert is generated regardless of whether or not a control preference is set.
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No. The alerts are consolidated into one message. Example: if the message has violated Threshold and Location settings then you will see only one alert and not multiple alerts.
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CardValet updates the balance under two conditions:
  • When you log into CardValet 
  • When you tap Refresh
Even if the balance has fallen below the threshold that has been set, it is only updated when you log into the app or taps Refresh, which then triggers the alert.
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Alerts are always sent for denied transactions, a deposit or refund, when a shared user changes a control setting, or if the card status changes.
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