Treasury Services Help

ATM transactions are categorized within Others merchant type.
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An authorized representative of the legal entity will be required to provide and certify the accuracy of the following information for each identified beneficial owner:
  • Full legal name;
  • Date of Birth;
  • Residential or Business Street Address (cannot be a PO Box);
  • Social Security Number or Passport Number and Country;
  • Ownership Percentage (not required for control person); and
  • Copy of driver's license, passport or other valid government-issued photo identification.
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You can set the Do Not Disturb time that will suppress notification during the set time. Some notifications will still be delivered, for example any transaction denial or any transaction that is a card-present authorization.
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CardValet alerts are sent as push notifications to the phone. The alerts also display under Messages in the CardValet app.
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The above information regarding the beneficial owners plus additional information regarding the legal entity and the person opening the applicable account (or otherwise completing the form) will be collected in a Certification of Beneficial Owner(s) Form. The form will need to be executed by an authorized representative of the legal entity and can be submitted via hard copy in a banking center or via a secured electronic form.
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Yes. An alert is generated regardless of whether or not a control preference is set.
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No. The alerts are consolidated into one message. Example: if the message has violated Threshold and Location settings then you will see only one alert and not multiple alerts.
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Yes, most likely, if your business is a legal entity (i.e., corporation, limited liability company, partnership, etc.). Your banking representative will advise you if you are exempt. Notably, the Rule does not apply to individuals and sole proprietorships.
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CardValet updates the balance under two conditions:
  • When you log into CardValet 
  • When you tap Refresh
Even if the balance has fallen below the threshold that has been set, it is only updated when you log into the app or taps Refresh, which then triggers the alert.
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Alerts are always sent for denied transactions, a deposit or refund, when a shared user changes a control setting, or if the card status changes.
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