Why am I unable to deposit my check in Mobile Deposit?
There are a few common errors that may cause your check to be rejected:
- Folded or torn corners
- Front check image is not legible/clear
- Amounts not matching
- Routing and account numbers are unclear
- No camera on the device
- Poor image quality on the camera
- Image is too dark
Use Mobile Deposit in a well-lit area to prevent shadows and poor image quality.
Keep your hands and other objects clear of the check while taking the picture.