Where is my money?
- Recipients must be enrolled with Zelle® to receive their money. Check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
- If the sender entered an incorrect email address or U.S. mobile number, ask them to contact their financial institution's customer support team for help.
- If the sender entered the correct email address or U.S. mobile number and their account has been debited, ask the sender to call their financial institution's customer support team for assistance locating the payment.
- If the sender's financial institution does NOT offer Zelle and they used the Zelle app to send you money, ask them to contact Zelle support.