When I tried enrolling with Zelle®, I received a message saying that I was already enrolled. Why?
There are a couple of reasons why you may be receiving this message:
- Your U.S. mobile number or email address is already enrolled with another bank or credit union.
- Your U.S. mobile number or email address is already enrolled with clearxchange.com or the Zelle app. (clearXchange® is an online version of Zelle used for receiving payments from companies. You will probably receive very few calls about clearXchange.com).
When registering for Zelle within 1st Source’s Online or Mobile Banking you will be asked if you would like to associate the email or phone number you previously registered with 1st Source instead.By changing the association funds will now be directed to/from your 1st Source account.