Security Tips to Help You Protect Your Information
Here are a few simple tips to help protect your information as you bank on-the-go:
Security Measures - To Do
- Lock Your Phone – always secure your mobile device with a password. If your mobile device is ever lost or stolen, it will protect your private and secure information.
- Texting or email – be careful with your private information. Do not text or email any confidential information about
your account to the bank or elsewhere.
- Identity protection – never respond to a “phishing” text or email that requests your PIN, account number, or any
card information, and please remember that 1st Source will never request this information in this manner.
- Opening files – be cautious of opening unsolicited files, text messages, or applications, especially if they are received
from unknown sources.
- Application downloads – only download and install applications from reliable sources and report any banking
application that appears to be malicious to 1st Source right away.
- Connection & Log Out – only connect to the bank via a secure connection or a non-public Wi-Fi network and
remember to log out of Mobile Web and Mobile App when you are finished with your session.
- Bluetooth – disable Bluetooth, or set the Bluetooth status to hidden, until you want to share something.
- Monitor – monitor your accounts on a regular basis to detect unauthorized activity.
- Clear it - make sure to clear out all information from your mobile device before discarding.
- Lost or stolen phone – in the event that your phone is lost or stolen, the service can be immediately disabled by
visiting the Mobile tab in Online Banking or by calling Customer Service at 800-513-2360.
Risky Actions - NOT to Do
- Personal Info - do not send your full personal information or full online banking credentials via e-mail or text
- Secure websites – look for security symbols such as an icon of a lock or an “https” in the URL.
- Public Wi-Fi – do not bank or shop online while on a mobile device when using unsecured, public Wi-Fi access.
Please note 1st Source Bank will never request that you reveal or confirm personal or account information via a phone call, an email, an e-mail link or a text message.