I sent money to the wrong person, what should I do?
Here’s what you should do:
- If the person has not yet enrolled with Zelle®, you can try to cancel the payment. To check whether the payment is still pending, go to your Zelle activity page in the 1st Source Mobile App, find your transaction to see if it is still listed and pending, and if so, choose the payment you want to cancel, and then select "Cancel This Payment."
- If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled.
- If the payment is no longer pending, call/text message/email the person you accidentally sent money to and ask them to send the money back.
- If you aren't able to get your money back, please call us at 574-235-2000 so we can help you.