I see the Approval Needed icon next to Bill Pay transactions on the home page but I don't see these payments on the Bill Pay page. Why is this?
Transactions that are pending approval do not show up on the main Bill Pay page. However, they will show up with a status of PENDING on the Bill Pay transaction history page. Transactions that are approved by the account holder will show up as normal scheduled payment on the main Bill Pay page. Transactions that are declined by the account holder will not be displayed on the Bill Pay page.