I did not receive my Purchase Reward when I made my purchase, what should I do?

Rewards are not received at the point of purchase because no personally identifiable information is passed to the retailers. On average, you will receive rewards for redeemed offers approximately one month after the month the redemptions were made. For example, redemptions made in September will typically be credited to your account at the end of October. Check the rewards summary page on the website to ensure the purchase qualifies as redemption of the offer.  If you do not receive credit for an offer you redeemed please contact Customer Service at 800-513-2360 or 1stsource@1stsource.com for assistance.