How To Use One-time Passcodes For Online Banking Verification

1st Source Bank values the safety and security of our clients’ accounts. Additional security measures are in place to prohibit electronic thieves from obtaining your Online Banking login information.

One of our security measures is the One-Time Passcode verification allows us to verify your identity when you access Online or Mobile Banking. 
  1. The code is different than your user name and password. You will still use those to login.
  2. When we need to verify your identity, you will be asked how you’d like to receive your One-Time Passcode.
    3. Choose how you wish to receive your One-Time Passcode
  3. You will be sent a one-time-use six digit code via your choice of:
    4. A recorded voice sent to your phone 
    - or - 
    In an SMS Text Message
  4. Type the six digits into the confirmation window displayed on the screen of your computer, phone or tablet.

  5. After you have successfully verified with a One-Time Passcode, you can choose to have your computer, phone or tablet ‘remembered’ so that you can skip this verification in the future. You will choose to set your computer to the ‘private’ setting to skip the One-Time Passcode. Please note, if you choose to have your device remembered, any clearing of cookies from your computer may result in you being presented with the One-Time Passcode challenge again.
  6. How do you decide whether to choose public or private?
    7. Choose “private” if your electronic device is your personal item and not used by others. You will no longer get prompted to enter a One-Time Passcode, as long as you are using the same computer, phone or tablet each time you login.
    Choose “public” if the electronic device you access your accounts on is a computer at work, at the library, or another public place. You will continue receiving a new, different one-time-use code each time you enter Online Banking.
  7. You do not need to remember the One-Time Passcode after you use it. A new code will be generated each time we need to verify that it is you.
1st Source Customer Service can assist you with additional questions.
(574) 235-2000
(800) 513-2360
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