How can I change my Password, Personal Assurance Image/Message, or Security Questions and Answers?

  • After entering the User ID and typing in your current password, click the “Update Your Profile” checkbox at the bottom of the Personal Assurance Image/Message screen.
  • Select the option you want to update
    • Personal Assurance Image/Message
    • Security Questions and Answers
    • Password
  • Once the required changes have been made, click Continue Login Process.

The following rules apply to passwords:

  • Must be between 8 and 20 characters
  • Must contain at least one number; one upper-case character; and one lower-case character
  • May have no more than two repeating characters
  • Must not match any of the last five passwords used
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