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Please
Note: We do not sell lists of our customers or their
financial information to outside marketing firms or telemarketing
companies.
Be assured that we would only ever authorize an outside company
to market products directly to you under the following conditions:
- the cost of the product would be
more affordable for you through the use of an outside company
- the product met our high standard of value
- the company offering the product
met the highest standards of professionalism
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Introduction
Getting to Know You
Serving You Better
Protecting Your Interests
Making Choices
Getting Answers
As your financial partner, we are dedicated to providing you with
the highest quality service and the flexible products you need to
help you make the most of your money. At the very core of our relationship
with you is a pledge of trust – the trust you place in us
and the pledge we make to you to:
- work hard on your behalf
- to offer you the financial tools to grow your wealth
- to keep you informed of new opportunities
- to ensure that we exceed your expectations
- give you straight talk and sound advice
- protect the confidentiality of your relationship with us
Working hard on your behalf means that we must
sometimes share information about you both within the 1st Source
family of affiliates and with companies outside that family.
Such
sharing is carefully limited and is only permitted when it is of
benefit to you. Because we have pledged to always give you straight
talk and sound advice, we want to explain how the collecting and
sharing of your financial information in our normal course of
business
benefits you. Because we are constantly concerned about protecting
the confidentiality of your relationship with us, we want to
inform you about the measures we have adopted for your security.
Because we value the trust you have placed in us, we present
here,
in this disclosure, your rights, your choices, and things you can
do to safeguard your privacy and personal financial information.
We’re committed to providing our customers with highly personal
service, so we like to know as much as we can about your past experiences,
your present needs and your future plans. The information we gather:
- protects you - allowing us to confirm
your identity and helping us to prevent unauthorized access to
your account(s)
- ensures that you get the checking account, the mortgage, the
investment strategy and the insurance coverage that’s just
right for you
- assists us in creating new products or enhancing existing
ones to better suit your needs
- makes your future transactions with us faster and easier for
you
This information comes from a variety of sources, such as checking,
loan and other types of applications you complete; your
transactions with us over time; reports from credit bureaus
and other
consumer reporting agencies; and real estate records.
This information may consist of your name, address and Social
Security number; your income and other assets; your account
number(s) and
balance(s); your loan or mortgage payment history; and
your credit history and credit rating.
To serve you well, to service your accounts and to provide you
with superior products, we may share information about you:
- within the 1st Source family of affiliates (1st Source Bank,
1st Source Insurance, 1st Source Corporation Investment Advisors,
Inc., Trustcorp Mortgage) in order to serve all your financial
needs:
- with outside (nonaffiliated) companies which perform services
for us, such as mailing houses (ex: to communicate special offers
to
you); research and demographic companies (ex: to determine
where best to locate our banking centers); check printers and data
processing companies; and credit bureaus /consumer reporting
agencies.
- with outside (nonaffiliated) companies in order to provide
you with valuable and affordable products and services:
- outside companies with which we jointly market
such products
- outside companies authorized to market such products
to you directly
- with government agencies, as required by law
We prize the trust you have placed in us and are constantly working
to ensure the security of your financial information. We do this
by:
- limiting access to your personal financial information
- insisting on legally-binding confidentiality agreements with
service providers and outside companies
- implementing security measures to protect your information from
theft or misappropriation
Limited Access to Your Personal Financial Information
Access to your personal financial information by anyone in the 1st Source
family of affiliates is carefully restricted. Only those who must
view or use the information to perform their jobs are allowed to
do so. Any violation of these access restrictions or any misuse
of customer information is taken very seriously. We monitor and
audit our entire operation regularly to ensure compliance with current
policies and to more precisely regulate access to information. 1st Source
Bank’s Personal Asset Management Division, which manages trust
and brokerage accounts, maintains similar rigid controls to protect
its customers’ confidentiality. 1st Source Insurance,
which may collect additional nonfinancial information about its
customers, only shares such information with other 1st Source
affiliates or with outside companies in order to process transactions
or at your request.
Legally-binding Confidentiality Agreements
Outside companies providing services on our
behalf, such as mail vendors,
check printers or data processing companies are all required
to sign confidentiality agreements. By law, they can only use
the information we provide them to perform the job for which
they have been contracted. Similarly, if we work with an outside
(nonaffiliated) company to jointly market a product to our
customers, confidentiality agreements would again forbid them
from using
your personal financial information for any other purposes
than that stated in our contract with them. The same restrictions
would apply to any company we might authorize to market a product
directly to you. Violations of confidentiality agreements can
be prosecuted under the law.
Extensive Security Measures
In these days of computer
and identity theft, we have taken every precaution to protect
your information and your accounts. Our computer systems and our
online
banking site are secured by firewalls, passwords and encryptions.
We do not use cookies on our website to store personal financial
information about you. To help prevent check fraud, our banking
centers and operational facilities have set up a variety of safeguards,
electronic and otherwise. Keep in mind, however, that no system
is foolproof. Review your statements and let us know immediately
if there is a discrepancy.
We work hard to protect your personal financial information and
are careful to only use it in ways that benefit you. Because we
value the trust you have placed in us, we want to be sure that you
understand our policies and your rights. By law, you may control
how your personal information is shared:
- between 1st Source affiliates
- between 1st Source and outside (nonaffiliated) companies
- between credit bureaus and direct marketing companies
Between 1st Source Affiliates and Between 1st
Source and
Outside Companies
You may limit our affiliates from marketing their products or services
to you based on information that we share with them, such as your
income, your account history with us, and your credit score. For
example, if you authorize 1st Source Bank to collect credit information
about you to determine your eligibility for a loan or a mortgage,
the Bank could not then share that information with 1st Source
Insurance for marketing purposes without your express permission.
However, we may continue to share information about our experiences
with you within our family of affiliates. Such information may
include your name, payment history, account balance, etc. We must
also continue to share information about you within our family
of affiliates in other circumstances, such as to service your accounts
or to prevent fraud, consistent with the Fair Credit Reporting
Act and other applicable laws.
You may direct us not to share any personal financial
information of any kind about you with outside (nonaffiliated) companies.
Keep in mind, however, that by restricting such sharing, you may
be denying yourself the opportunity of learning about valuable products
or special services. We may still share information about you with
outside companies which provide services on our behalf (mail houses,
check printers, etc.) and with outside companies with which we have
joint marketing agreements.
Your decision to restrict or "Opt Out" of
these types of information sharing is made by completing the Opt-Out
form on this website. Your name and a valid Social Security
number are required to process your decision. Your Opt Out will
apply to all your accounts with 1st Source and its affiliates,
and
will apply to both types of sharing discussed above. Your Opt Out
is binding even if you cease to be a customer of the 1st Source
family of affiliates. Other account holders in your household may
also use the Opt-Out form on this website to notify us of a decision
to Opt-Out of information sharing. You may also Opt
Out by mail. To obtain a paper form, stop by any 1st Source location,
or write to 1st Source Bank, Attn: Marketing
Department, PO Box 1602, South Bend, IN 46634. Please allow 90
days
for your Opt Out to be processed.
IMPORTANT: If you have already Opted Out, you need
not do so again. We have recorded your decision and are honoring
it.
Between Credit Bureaus and Direct Marketing
Companies
Consumer credit reporting agencies, which collect information about
you to assist lenders in determining your credit eligibility, may
sell some of that information to direct marketers. To prohibit
such
reporting agencies from sharing your information in this way, please
call 888 567-8688. Unfortunately, we cannot make this request on
your behalf.
To remove your name from existing direct mail and
telemarketing lists, please write to the following addresses:
Mail Preference Service Association
Attn: Direct Marketing Association
P.O. Box 643
Carmel, NY 10512-0643
www.dmaconsumers.org
Telephone Preference Service Association
Attn: Direct Marketing Association
P.O. Box 1559
Carmel, NY 10512-1559
www.dmaconsumers.org
Again, we cannot make this request on your behalf;
you must do so personally.
Additionally, many states maintain "no call" lists,
and there is now a national
no-call service severely restricting
the types of solicitations which can be made by telemarketers.
Visit your state government’s
website to find out how you can register for these services.
To view a copy of our privacy policy just click the link at the
top of this page. To find out more about our security measures and
about your right to Opt Out, please contact any 1st Source
banking center, or write to
1st Source Bank
Attn: Marketing Department
PO Box 1602
South Bend, IN 46634
We will be glad to answer any questions you may
have. You may also call us at 574 235-2495.
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