Relationship Management

Meeting customer needs to build long term relationships of trust... serving our customers by being caring, responsive and proactive... building customer wealth through straight talk and sound advice... these are a few of the ways we describe relationship management at 1st Source. It's about forming partnerships, about taking a very personal, integrative approach to helping businesses grow; it's about potential -- your potential and our potential to make your dreams for your business a reality.

The Guiding Principles of Relationship Management

Your business is unique
At 1st Source, we don't begin by assuming we know your business, and we don't try to fit you into some fixed category. We always take the time to listen and to gather information about you, your business and your industry, before we suggest a product or service or offer advice. You have specific needs and specific goals both personally and professionally; we commit ourselves to helping you fulfill and achieve them.

Your business is a whole
At 1st Source, we don't just sell financial products and services, we provide choices, opportunities and solutions. Any bank can offer you a loan or a line of credit, but at 1st Source, we make sure you get the loan or line of credit that's right for you -- right both now and in the future. We're not out to meet our goals, but yours. And we're not just interested in making another sale; we're committed to you and to your company's long-term growth.

Your business deserves our attention
When you do business with 1st Source, you enjoy the advantage of having a whole team of experts at your command -- experts ready to put their knowledge to work for you. Your Relationship Manager coordinates the efforts of the team to ensure that you're getting the most out of your business opportunities. For example, your company may be arranging for financing to underwrite a major expansion. Your relationship manager is ready and willing to determine how this expansion will affect other areas of your business. Is your current insurance coverage adequate for this expansion? How about your present cash flow? Because we know that our business only prospers when yours does, we always look beyond the single sale to give your needs our fullest attention.